Senior, Salesforce Specialist
Senior, Salesforce Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
We build. We create impact
As a Senior Salesforce Specialist you will provide functional support maintenance and evolutions for our Salesforce environment focusing on operational stability user experience and enhancements. You will play a critical role in troubleshooting and resolving issues supporting users and ensuring that Salesforce continues to meet our business needs.
- Providing enduser support (Level 1 and Level 2) for Salesforce Sales Cloud Service Cloud and other integrated Salesforce applications ensuring minimal disruption to business operations.
- Resolving user incidents and troubleshooting technical issues optimizing system performance.
- Managing system configuration including custom objects workflows process builder validation rules permissions and reports.
- Collaborating with stakeholders across business units to translate requirements into Salesforce solutions.
- Training and onboarding users promoting adoption and best practices across teams.
- Supporting integrations between Salesforce and other platforms ensuring seamless data flow.
- Managing user roles profiles and permissions ensuring data security and compliance.
- Documenting configuration and support processes maintaining a knowledge base for future reference.
- Working with external partners such as managed service providers and consultants to enhance Salesforce capabilities.
Qualifications :
Qualifications were looking for.
- Experience:
- 3 years of experience in a similar role supporting Salesforce environments.
- Experience with Salesforce Sales Cloud Service Cloud and integrated applications.
- Experience working with end users across North America (supporting 20 users).
- Experience in retail technology or SaaS environments is a plus.
- Skills:
- Salesforce Administrator (ADM201) Certification required.
- Salesforce Advanced Administrator or Platform App Builder Certification is a plus.
- Strong problemsolving skills with the ability to troubleshoot system issues quickly.
- Familiarity with Salesforce Flows Reports & Dashboards Permission Sets and Security Models.
- Knowledge of Apex Lightning Components or SOQL/SOSL is a plus but not required.
- Strong IT systems skills and ability to work in crossfunctional global teams.
- Abilities:
- Excellent verbal and written communication skills.
- Work independently and in a collaborative and teambased environment.
- Education:
- Bachelors Degree in a related field.
We innovate. We help communities thrive.
VusionGroup has an international presence in 19 countries. In joining us youll be part of a globally distributed team of intellectually curious committed and collaborative coworkers.
The work is fast paced challenging and ambitious. Here you will feel valued for your contributions as we reinvent modern commercetogether.
We feel supported. You will too.
VusionGroup is a place where people feel safe happy and respected. We offer programs and benefits to support you in whatever comes next in your life including:
- Generous paid time off (PTO): 35 days PTO to enable work/life integration and promotes a culture of trust.
- Health & Wellness: Eligibility for benefits starting day one plus retirement savings plans.
- Financial future: While retirement savings plans vary by country we help you plan for your future.
- FamilyFirst Support: Navigate family challenges with our assistance securing time for both your loved ones and selfcare.
- Hybrid work: Find your balance with two days working from home three days in the office plus the freedom to work anywhere for up to two weeks a year.
- Time off to volunteer and give back to your community.
- Career Growth: Elearning opportunities and workshops and global mobility potential
- Commute benefits: up to $100/month per employee for commuting expenses.
- Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
