Assistant Manager - Operations
Assistant Manager - Operations
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Job Description
Total Work Experience (in years) 36 years EducationalProfessional Qualifications Any Graduate and above (with 12 months of experience) Domain Knowledge and Experience We are seeking a seasoned and strategic professional to lead our Freight Forwarding Customer Service team within the BPO role requires deep domain expertise leadership capability and a customerfirst mindset to deliver consistent and highquality client experiences. Roles and Responsibilities Strategic Planning: Develop and implement logistics strategies to optimize efficiency and minimize costs. Conduct risk assessments and longterm Oversight: Oversee the KRA and KPI Deliverables Ensure all REsponsibilities are handled within the timelinStakeholder Coordination: Coordinate with various stakeholders for timely delivery of services Maintain strong relationships with key and Safety: Ensure adherence to company policies industry regulations and safety standards. Implement procedures to maintain high standards of Accuracy and QualityTeam Leadership: Manage train and support the logistics team to meet performance goals. Foster a positive and productive work environment. Special Skils Proven ability to lead and manage a team. Strong communication and negotiation skills. Ability to handle multiple projects and meet : Willingness to work in Night Shifts or odd shifts/ weekends and under high stress and pressure. Might be Rotation shifts or continuous month on month night shift or might be discontinuous night shift. Language Capability English Domestic Spoken Proficiency Required Excellent Communication Skills Written Proficiency Required Excellent Communication Skills Technical Proficiency & Requirements Bachelors degree in Logistics Supply Chain Management or a related field. 36 years of experience in logistics with at least 2 years in a AM/DM Role Strong knowledge of logistics software and industry regulations. Excellent analytical problemsolving and organizational skills.
Qualifications :
Graduate
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
