Loan Servicing Analyst - Complex
Loan Servicing Analyst - Complex
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$ 59470 - 85300
1 Vacancy
Job Description
Apply today to become a key player in our dynamic team driving impactful change in loan servicing excellence!
Job Summary:
As a Loan Servicing Analyst in the WLS Flow Products Team you will lead complex client requests train staff and drive project initiatives ensuring seamless loan servicing operations.
Job Responsibilities:
- Process line of credit and loan transactions using ACBS and Loan IQ systems.
- Deliver exceptional customer service interacting with internal partners and resources.
- Train new and existing staff creating training materials for process and system updates.
- Edit procedures with feedback from Global Loan Servicing Managers.
- Recommend process improvements for efficiency and customer experience enhancements.
- Serve as a Subject Matter Expert across multiple loan servicing functions.
- Create and execute UAT testing scripts across various platforms.
- Handle medium to complex research and escalation requests.
Required Qualifications Capabilities and Skills:
- Existing Grade 450 Loan Servicing Specialist IV within any WLS Flow team.
- High productivity and quality performance ranking in the top 30% of the current team.
- Proficient in Microsoft Office applications.
- Excellent interpersonal and communication skills.
- Exceptional customer service skills.
- Ability to multitask and prioritize workloads effectively.
- Strong organizational and time management skills.
- Attention to detail and accuracy in work.
- Ability to maintain high performance levels in stressful situations.
Preferred Qualifications Capabilities and Skills:
- Adaptability to multiple loan systems and support systems.
- Ability to work in multiple team environments.
- Innovative thinking for process improvements.
Required Experience:
IC
Employment Type
Full-Time
