Technical Service Expert
Technical Service Expert
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Salary Not Disclosed
1 Vacancy
Job Description
Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars utility and personal transportation
vehicles snowmobiles sidebysides allterrain vehicles professional turfcare equipment and ground support
equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in
environments ranging from golf courses to factories airports to planned communities and theme parks to hunting
preserves.
Responsibilities:
Provide professional phone and email technical support to our customers.
Answer elevated calls from dealers/customers regarding technical issues on the vehicles and troubleshoot
customer needs over the phone.
Address customer product issues some that are potentially negative in a professional and positive
manner with the result being customer satisfaction.
Identify common themes regarding customer issues and facilitate a plan of action to resolve customer
needs while balancing company warranty and service policies.
Travel to customer locations to gather data perform advanced technical training and vehicle
troubleshooting.
Create detailed test and trip reports and recommend solutions for improvement.
Conduct in depth technical service training seminars for dealers distributors and internal employees in
order to showcase vehicle specifications and troubleshoot issues.
Mentor and train Technical Service Experts as need to ensure the highest standard of customer
satisfaction and resolution of issues
Qualifications:
Education: Bachelors degree required
Years of Experience: 3 or more years of experience required
Software Knowledge: Microsoft Office SAP Salesforce and vehicle diagnostic software
Travel Requirements: 70%
Strong mechanical and electrical aptitude preferred
Employment Type
Full-Time
