IT Support Specialist
IT Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
The IT Support Specialist is responsible for providing technical assistance and support to end users regarding computer systems hardware software and networks. This role involves troubleshooting issues installing and maintaining equipment and ensuring users can effectively use IT resources.
Key Responsibilities:
Provide firstlevel contact and problem resolution for all users with hardware software and application issues.
Troubleshoot computer and network problems including diagnosing and solving hardware/software faults.
Set up and configure desktops laptops printers phones and other peripherals.
Install and support software applications including productivity tools and enterprise systems.
Maintain inventory of all hardware and software resources.
Manage user accounts permissions and access rights via Active Directory or similar tools.
Escalate complex problems to higherlevel support or vendors as needed.
Document issues and resolutions in a ticketing system (e.g. Zendesk ServiceNow or Jira).
Support onboarding and offboarding of employees from a technical standpoint.
Assist in IT projects like system upgrades migrations and rollouts.
Required Qualifications:
Associate or Bachelors degree in Information Technology Computer Science or related field.
13 years of experience in a technical support or help desk role.
Strong understanding of Windows macOS and/or Linux environments.
Experience with Microsoft 365 remote support tools and ticketing systems.
Familiarity with networking concepts (TCP/IP DNS DHCP VPN).
Preferred Skills:
IT certifications such as CompTIA A Network or Microsoft Certified IT Professional (MCITP).
Basic scripting or automation experience (PowerShell Bash etc.).
Strong communication customer service and problemsolving skills.
Employment Type
Full Time
