Customer Service Conceirge - 20hr - NorthPark Center
Customer Service Conceirge - 20hr - NorthPark Center
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Job Description
Neiman Marcus Group is a relationship business that leads with love in everything we dofor our customers associates brand partners and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.
Your Role
As a Service Concierge you are an integral part of the selling environment with a primary focus on delivering service excellence. You will welcome clients discover the purpose for their visit and guide clients through their journey. You will also perform limited administrative and transactional duties to support your client experience. You will work in your assigned store and you will report to a Sales Manager.
What Youll Do
- Assist with returns curbside pickup buy online / pick up in store change requests cash pickup and other duties
- Swiftly manages escalated customer issues; partner with instore leadership when required.
- Regular appointment partnership with Client Advisors ensuring client engagement and providing forethought to customer expectations
- Promote all instore activations animation events InCircle benefits and services including alterations the restaurant spa treatments valet appropriate for client based on acquired information and client cues.
What You Bring
- Minimum 1 year of experience
- Experience in customer service or hospitality industries with proven ability to effectively promote products and services
- Familiar with and able to use retail and mobile technologies
- Associates must be able to work a flexible schedule which will include evenings weekends and holidays
Inclusive Benefits
We offer an inclusive and comprehensive range of benefits to our valued associates including:
- Medical Dental Vision Benefits
- Disability Benefits
- Paid Parental Leave Paid Family Leave and Adoption Support
- Paid Time Off
- Retirement Savings Plan (401K) and Life Insurance
- Financial Solutions
- NMG Associates Core Discount of 30%
- Personal and Professional Development Opportunities
For more information please click Our Benefits section on our career site or reference the link here: Neiman Marcus Group
Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a femalefounded femalemajority organization that outpaces the U.S. population in racial and ethnic diversity our people are at the heart of our progress and we take great care to protect and empower them.
We are committed to equal employment opportunity regardless of race color religion sex pregnancy sexual orientation gender identity and/or expression marital status age national origin disability genetic information veteran status or any other status protected by federal state or local law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation please email us at
Employment Type
Full Time
