JOB BRIEF:
We are seeking a detailoriented and analytical Collections Analyst to join our Treasury team. The ideal candidate will be responsible for monitoring customer accounts identifying delinquent payments and continuing effective collection strategies. You will work closely with internal teams and external clients to ensure timely payments and maintain strong customer relationships while minimizing financial risk.
JOB DUTIES & RESPONSIBILITIES:
Utilize accounts receivable aging reports to follow up on open and past due invoices with external as well as internal customers
Post daily payments to customer accounts in multiple currencies
Create credit and debit memos
Interface with Zeeco internal project team to assist in communication with the customer for research and resolution of invoice/payment issues
Prepare and present findings on open/past due invoices to upper management in monthly meetings.
Provide customer support through effective communication within designated timelines
Respond to queries and provide investigations ensuring timely resolution and the escalation of any issues to management
Perform other related tasks as may be assigned by Management
QUALIFICATIONSREQUIRED:
3 years of collections or related experience
Experience in Microsoft Word Excel and PowerPoint
Professional and customer service focused
Strong work ethic with the ability to work independently or in a group setting
Ability to work on several projects and assignments concurrently while maintaining normal job duties and timelines
Ability to adjust priorities to changing circumstances and meet deadlines
Effective interpersonal oral and written communication skills; ability to work with personnel at all organizational levels foreign and domestic
Ability to generate and implement process improvements
Ability to work with and handle highly sensitive and confidential information
High attention to detail