Partnerships CX Specialist
Partnerships CX Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Job title: Partnership CX Specialist
Reporting to: Partnership Team Lead
Location: Cape Town
WHAT WE DO
Lula is an innovative and humanfocused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs manage their businesses better faster and more simply so they can spend more time doing what they love.
If youre looking for a new place to call home that believes in the potential of the broader SME landscape in South Africa and a place where youll work with awesome people then Lulas the place for you!
Were making business banking fast human Lula!
OUR VALUES
- Collaborative were a clan and work together as a team always towards a common goal
- Committed were accountable and follow through no matter the challenge
- Curious we look for better ways to do things and make a positive difference
- Connected we stay close to learn from and look to understand each other and our customers
- Compassionate we go out of our way to care about our colleagues our customers and our community
Overall Purpose:
This role focuses on delivering exceptional customer service across multiple communication channels (e.g. phone email chat) enhancing the customer journey and contributing to continuous business growth. Youll be working within a dynamic fintech environment ensuring high service standards compliance and operational efficiencyespecially with a focus on SME customers.
Core Responsibilities:
Manage attendance and personal performance to meet SLAs and KPIs
Become a subject matter expert in company processes and products
Collaborate across teams to deliver seamless omnichannel support
Ensure customer queries and applications are resolved timeously and professionally
Encourage customer adoption of selfservice and digital tools
Recommend process improvements and give feedback for service delivery enhancement
Required Experience & Skills:
Matric 4 years in customer service (preferably within financial services)
Strong written and verbal communication
Experience in omnichannel environments and SME customer exposure
Critical thinking multitasking and advanced troubleshooting skills
Fintech/startup exposure is advantageous
Key Competencies:
Accountability reliability attention to detail
Empathy and strong listening skills
Confidence under pressure and independence in execution
Strong process thinking and understanding of financial products
Please note that all appointments are subject to our background checking process which may include Credit Criminal and any other job inherent checks.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
