Customer Service Specialist (Order Management)
Customer Service Specialist (Order Management)
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Job Description
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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the worlds largest humanitarian network
Join usWhere your Career is a Force for Good!
Job Description:
Joining The American Red Cross is like nothing else its as much something you feel as something you do. You become a vital part of the worlds largest humanitarian network. Joining a team of welcoming individuals who are exceptional yet unassuming. Diverse yet uncompromising in unity. You grow your career within a movement that matters where success is measured in people helped communities made whole and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good youll have mentors who empower your growth along a purposeful career path. You align your lifes work with an ongoing mission thats bigger than all of us. As you care for others youre cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
Where Your Career is a Force for Good!
Job Summary:
Fulfil routine orders of blood products provide good customer service and ensure successful and economic shipment of orders to provide a positive customer experience and ensure products are delivered on time and in budget. Provide support development and/or leadership guidance to all volunteers.
Pay Rate: Starting rate $16.0016.50 per hour (possibly more for areas with a higher cost of living)
Schedule:
Full time remote position
2nd shift 4:00 pm to 12:30 am Eastern time 5 days per week (must be willing to work weekends)
Must be open to work some holidays
Training: Must have the ability to work a flexible schedule for the first 46 weeks of training.
Key Responsibilities:
Receive and fulfill routine orders for a variety of blood and pharmaceutical products and transfusionrelated supplies.
Work with and maintain data tools or computer programs to facilitate management and monitoring of product and service information.
Rotate inventory of primary and remote facilities to ensure adequate supplies of products for the needs of customers.
Provide customer service to clients by proactively communicating with hospital customers to provide regular product/service information and making followup calls if product needs cannot be met as expected.
Determine most economical method of transportation for hospital shipments and investigate and resolve hospital shipment problems.
Receive and investigate customer concerns and complete customer concerns documentation accurately and on time.
Assist hospital personnel with inventory alternatives when requested products are unavailable within established guidelines and procedures.
Qualifications:
Education: High School or equivalent required.
Experience: Minimum one years related experience or equivalent combination of education and related experience required. Progressive experience in a dynamic multitask operational environment preferred. Experience in blood or pharmaceutical inventory management/hospital customer relations/logistics is preferred.
Skills/Abilities: Excellent oral and written communication skills. Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer). Must have excellent organizational skills be able to handle multiple priorities effectively. Problem solving and analytical skills. Working knowledge of computers.
Travel: Some business travel may be required.
* Combination of candidates education and general experience satisfies requirements so long as the total years equate to descriptions minimum education and general experience years combined (Management experience cannot be substituted).
BENEFITS FOR YOU:
As a missionbased organization we believe our team needs great support to do great work. Our comprehensive package includes:
Medical Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short Long Term
Service Awards and recognition
Apply now! Joining our team will provide you with the opportunity to
make your career a force for good!
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers San Diego Fair Chance Ordinance the California Fair Chance Act and any other applicable state and local laws.
AmeriCorps the federal agency that brings people together through service and its partners the Peace Corps AmeriCorps Alums National Peace Corps Association and the Service Year Alliance launched Employers of National Service to connect national service alumni with opportunities in the Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.
Interested in Volunteering Visit to learn more including our mostneeded volunteer positions.
To view the EEOC Summary of Rights click here: Summary of Rights
Required Experience:
Unclear Seniority
Employment Type
Full-Time
