Senior Client Services Officer
Senior Client Services Officer
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Job Description
- Ongoing PartTime Position (60.8 fortnightly hours)
- $74905 per annum pro rata Super Salary Packaging* (to increase your take home pay)
- Located in Marion
Youre welcome at RASA
Our belief in the transformative power of relationships lies at the heart of everything we do.
You will be joining an inclusive supportive and welcoming culture. Relationships Australia South Australia (RASA) Values are Diversity Respect Belonging and Learning and this is reflected in the way we work and treat each other. Our teams embrace people from a wide range of cultures backgrounds beliefs sexual and gender identities. We understand that your relationships are important so we believe in being flexible where possible to support you to balance your work and personal commitments.
Who we are looking for
We are looking for a proactive and peoplefocused leader who can guide their team to deliver highquality clientcentered service and administrative support across a range of RASA programs. Youll thrive in a dynamic environment enjoy building strong relationships and be excited to help bring new ideas and research into real practical action at the frontline.
To be successful in this role you will have:
- Certificate IV (AQF level 4) in Community Services (or willingness to complete within 12 months).
- Experience in delivering client services across multiple service programs within the community services industry.
It would be a bonus if you have:
- Diploma (AQF Level 5) in Human Services or Business Administration.
- Demonstrated experience leading a frontline team.
- A passion for community services and community wellbeing.
- Experience working in a fast paced environment where speed and accuracy are critical.
What you will be doing
- Delivery of best practice in client service at first point of contact and throughout client engagement with RASA.
- Provide triage and service needs identification for all clients and visitors both onsite and over the phone including booking appointments and providing general information about RASA services.
- Take leadership in demonstrating flexibility in service delivery to meet the diverse needs of clients including those with different abilities languages and cultures as they access RASA services onsite and through digital platforms.
- Support train and develop expertise in the accurate use of a range of digital platforms for client service delivery data collection and storage and communications and support the digital skill development of other team members to the highest standard.
- Coordinate the teams workflow understanding service program requirements.
For more information you can read the full Position Description.
If this role is what you are looking for wed love to hear from you.
Enquiries: Any enquiries can be addressed toCasey Zielke at.
Relationships Australia South Australia is a Child Safe and Equal Opportunity Employer
Please note that the services provided at RASA sites mean that our employees need to follow some specific requirements:
A satisfactory DHS Working with Children Check
A satisfactory National Criminal History Check
Have had the three TGA approved and recognised COVID vaccine doses and provide the certificate. If you cant comply you are encouraged to have a confidential conversation with the hiring manager about your individual circumstances.
*How Salary Packaging can increase your take home pay
Salary packing is an entitlement granted by the Federal Government to workers in approved nongovernment and health organisations. Salary Packaging can increase your take home salary by creating tax free earnings.In effect$15899of your wage can be paid tax free in each fringe benefit tax year. This tax free amount is inadditionto the taxfree threshold of$18200for income.
Follow the link to theSalary Packaging information provided by AccessPay our chosen providerto find out more.
About RASA
Relationships Australia South Australia (RASA) is a notforprofit secular community organisation helping people to overcome difficulties and bring about positive change in their lives. We offer services for families couples and individuals of all ages backgrounds and abilities. To find out more about RASA go to .
Required Experience:
Senior IC
Employment Type
Full-Time
