Service Operations Manager - Two Maids House Cleaning!
Service Operations Manager - Two Maids House Cleaning!
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Salary Not Disclosed
1 Vacancy
Job Description
- Bonus based on performance
- Flexible schedule
- Training & development
Are you a handson leader who thrives in a fastpaced environment and knows what it takes to deliver exceptional service Two Maids of Malvern and Two Maids of Lower Merion are looking for a Service Operations Manager to help grow support and elevate our team of Professional House Cleaners (PHCs).
This is a critical role that combines leadership training customer care and operations support. Youll be part coach part quality control and part getitdone specialist helping us deliver the kind of clean our customers rave about.
What Youll Do:
- Oversee daily operations for Two Maids of Malvern and Lower Merion both run from our Malvern office
- Ensure PHCs are properly trained and consistently meet performance and quality standards
- Participate in the hiring and onboarding process to build a strong reliable team
- Maintain a clean organized and professional office environment
- Perform regular inhome quality checks to ensure customer satisfaction
- Step in to assist with cleans as needed
- Pack and organize caddies refill cleaning supplies manage vacuum maintenance and handle daily laundry duties (washing/folding rags)
- Reach out to customers via phone or text for satisfaction checkins
- Proactively handle and resolve customer complaints with professionalism and care
- Communicate regularly and effectively with both customers and team members
- Prior professional cleaning experience is a must
- Managerial or team leadership experience is required
- High level of professionalism reliability and communication skills
- Ability to lead by example stay organized and adapt to daily challenges
- Willingness to be handson and proactive to help our business grow
- Must be available from 7:30 AM to 5:00 PM Monday through Friday (most days end by 34 PM but flexibility is needed as we grow)
- A clean reliable vehicle valid drivers license and active car insurance are required
- $18/hour base pay
- Mileage reimbursement for travel between job sites
- Performancebased bonuses
- Supportive leadership ongoing training and growth opportunities
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At Two Maids we search for creative ways to make life better and brighter. We cultivate an uplifting company culture where every idea is heard and every employee feels cared for and supported. We nurture and encourage our team and everyones role regardless of their position is to serve our customers. We build strong relationships and give back to our communities. Everything we do from cleaning homes to mentoring each member of our workforce is designed to empower people and enrich lives. This approach and our heart to serve is what separates us from every other home cleaning company in the industry.
Required Experience:
Manager
Employment Type
Full-Time
