Back of House Keyholder, NoHo

About Away

We believe travel makes us better. Founded in 2016 with one perfectly designed carryon we now offer a range of luggage and travel essentials for every journey. Together we create innovate and embark on this journey as a community of travelers helping to make travel more seamless for everyone.

Join The Crew

We are hiring a Back of House Keyholder to join our NYC NoHo team.

Our Retail team creates a transformative experience for each and every customer that visits any of our seventeen stores. We build connections with our customers through product education worldclassservice standards and operational excellence. We pride ourselves in owning the offline touch point for our brand and use it as an opportunity to foster a stronger Away community.

This is an exciting opportunity to join a widely celebrated brand that is looking to continue to innovate and iterate. Were looking for candidates that are excited to provide bestinclass support to all of our customers from their arrival and until their departure.

To support the needs of the business we are seeking candidates that have the ability to work evenings weekends and holidays. Should you need a scheduling accommodation please let your interviewer know.

What youll do as a Back of House Keyholder

• Youll embody our brand standards and core values by being an excellent communicator collaborator and teammate

• Youll take accountability for the success of back of house processes and operations

• Youll support the customer experience by managing stock and ensuring inventory accuracy standards are met

• Youll lead the team in processing new deliveries warranties damages and customer shipments and ensure these processes are upheld by the wider team.

• Youll support cycle counts and other key inventory events throughout the year

• Youre flexible to support as needed on the sales floor delivering bestinclass exceptional customer service to every person every time

• Youll support with onboarding new hires ensuring their training enables them to meet back of house standards

• Youll facilitate instore programs and events as needed

• Youll maintain the integrity of the store and uphold our visual standards

Who you are

• You have inventory experience in a customer focused setting

• Youre an excellent communicator with a passion for operational excellence

• Youre reliable effective and add value to the business

• Youre solution oriented; you are resourceful with commitment to following through

• Youre an effective and expedient problemsolver with a keen attention to detail

• Youre comfortable working on the sales floor as needed

• You maintain cool under pressure

• Ability to pull push lift and carry up to 25 pounds throughout the duration of a work shift

• Ability to stand/be on feet for extended periods of time throughout the duration of a work shift

• Ability to bend squat twist and reach as needed throughout the duration of a work shift

Excited to join the team but not sure you meet all of the qualifications Please apply wed still love to hear from you.

Who We Are

• Were travelers. Travel is about the journey the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings.

• Were driven. The work we do matters and collectively drives impact. No matter the job title everyone at Away is a meaningful contributor in unlocking our ever growing potential.

• Were supportive. We value the entirety of your lifes journey not just the milestones. Youll find an environment that celebrates balance understanding that your personal passions and commitments outside of work are threads of the same fabric that makes you unique.

What We Offer

Our total rewards are inclusive of both compensation and benefits. What we offer within a salary range is dependent on a number of factors including scope and qualifications for the role skillset and balancing internal equity relative to other Away employees. Salary and benefit offerings are reviewed during phone screenings to ensure alignment.

• Salary Range: $22.00 $23.00 hourly

• This role is eligible to participate in Aways Retail Incentive Bonus Plan the terms of which are determined on an basis at the discretion of the company

• Benefits Overview:

  • Take care of yourself and your family through our health insurance offerings

  • Invest in your future by participating in our 401(k) (with a company match!)

  • Find balance through our many paid time off programs (vacation wellbeing holidays floating holidays and compassion leave just to name a few!)

  • Build your travel uniform through discount codes product stipends and giveaways

  • Give back through companysponsored volunteer and charitable opportunities

EEOC Statement:

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer we do not discriminate based on race color religion sex (including pregnancy gender identity gender expression and sexual orientation) national origin age veteran status genetic information or disability.

Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability you may contact us at