Facility Operations Center Technical Team Lead, ADC InfraOps FOC

At Amazon were working to be the most customercentric company on Earth! Amazon is a place where builders can build. We hire the worlds brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers.

The Data Center Infrastructure Operations Organization is looking for an individual with proven skills to help support our Facility Operations Center. The Facility Operations Center is responsible for 24X7 monitoring of the data centers physical infrastructure. This team ensures that the customer experience will be optimal and gratifying by way of consistency reliability and attention to detail.

The Technical Team Lead (TTL) is responsible for ensuring that the FOC team is operating at peak efficiency. This involves the following; auditing/refining day to day processes and event response conducting data center infrastructure training and drills providing oncall event support analyzing data and alarms writing reports and conducting assessments. The TTL serves as a FOC expert technical resource in data center critical infrastructure operations and controls systems for various data center designs.


The TTL will be responsible for managing smalltomedium impacting projects from conception to completion. These projects involve large amounts of independent work as well as collaboration with external support groups including engineering and automation teams.

The TTL directs trains and supports FOC engineers in their role of providing 24/7 monitoring and alarm notification. In support of this building and implementation of site/equipmentspecific training exercises is expected. These exercises include but are not limited to: Electrical Power Monitoring System (EPMS) Building Management Systems (BMS) controls monitoring equipment standby diesel generators transformers switchgear breakers Uninterruptable Power Supply (UPS) Power Distribution Units (PDUs) Air Handler Units (AHUs) chillers cooling towers and Variable Frequency Drives (VFDs).

The ideal candidate will be responsible for providing assistance and support to the onsite operations teams and be a force multiplier in the FOC. The position will help ensure overall availability and reliability to meet or exceed defined service level agreements. If you are passionate about the customer experience you think and act globally and you want to contribute to the operational excellence of Amazon Data Centers; then this may be the place for you!

This position requires that the candidate selected be a US Citizen and currently possess an active Top Secret security clearance. The position further requires that after start the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.


Key job responsibilities
Oversee the daytoday use and operation of our data center systems monitoring platform.
Understand the scope impact and expected alarms of planned work at the data centers.
Operate independently with limited direct management.
Act as an escalation point for FOC engineers and participate in an oncall rotation.
Perform alarm analysis and trending during planned and unplanned activities.
Complete audits on planned and emergency work.
Provide consistent training and guidance to FOC engineers.
Refine existing processes and create new standard processes for FOC engineers and Team Leads.
Communicate complex technical information to a nontechnical audience.
Routinely analyze alarms and work with partner teams to identify efficiencies and patterns.
Drive projects with moderate complexity.
Responsible for conducting drills that are region building or design specific and identify team/individual growth opportunities.
Establish performance benchmarks and conduct audits to drive effectiveness.
Subject matter expert for data center infrastructure.
Work outside normal business hours to support the 24/7 operation of the FOC.
Some travel required.

About the team
The Facility Operations Center (FOC) is a singular support team which proactively monitor the lifesafety systems and the infrastructure equipment alarms (e.g. chillers temperature sensors generators UPSs Catcher switchgear breakers PDUs and ATSs) that provides power and cooling to the platform on a 24x7x365 basis.

We support Data Center Engineer Operations teams who are responsible for the operation of infrastructure equipment. Our role is to ensure that critical alarms are properly Responded to Acknowledged Investigated and Dispatched (RAID). Additionally the FOC serves as a communications hub during both standard and emergency operations.

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.



Current active US Government Security Clearance of Top Secret or above
3 years of technical support experience or Bachelors degree in engineering or equivalent
3 years with electrical mechanical and controls systems and experience documenting technical customer issues

Strong verbal and written communication skills
Strong leadership and organizational skills
Proven selfstarter
Experience troubleshooting and debugging technical systems
3 years of customer service experience and 3 years of Microsoft Office products and applications experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.