Senior Manager IT
Senior Manager IT
Posted on :
08-05-2025
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1 Vacancy
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Job Description
Caseware is one of Canadas original Fintech companies having led the global audit and accounting software industry for over 30 years with more than 500000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!
Were looking for a Senior Manager of IT to lead our global IT operations team. This role is critical in managing a growing and highperforming team scaling modern infrastructure and delivering exceptional enduser support across our offices.
Youll own core platforms like Azure lead Service Desk operations and support our hybrid work model through smart office technology endpoint management and vendor oversight. The ideal candidate has a strong technical background excels in fastpaced environments and is passionate about people leadership automation and service excellence.
This a fulltime permanent position
Location:This role is hybrid. You will be required to work from ourToronto office 3days a week located at 351 King Street East Toronto ON.
What you will be doing:
- Team Leadership & People Development:
- Manage and mentor a global team of IT professionals across service desk infrastructure and support roles.
- Build a highperformance culture through coaching career pathing skills assessments and performance management.
- Champion a serviceoriented mindset and hold the team accountable for SLAs communication and user satisfaction.
- Azure & Infrastructure Ownership:
- Lead and maintain Microsoft Azure environments including identity (Azure AD) virtual infrastructure and cloud resource management.
- Optimize and manage Office 365 Intune Defender for Endpoint Exchange Online and related M365 services.
- Ensure uptime and performance of critical infrastructure including office networks AV systems VPN and WiFi solutions.
- Design and execute strategies for endpoint deployment patching compliance and asset lifecycle management.
- Service Desk Excellence:
- Own the delivery performance and continuous improvement of the global Service Desk function in the Americas.
- Implement ITSM best practices (e.g. ticket triage escalation paths knowledge base metrics) and define SLAs.
- Leverage ISTM tools (e.g. Jira Service Management Freshservice) to improve efficiency transparency and feedback loops.
- Ensure responsive empathetic and technically sound support across remote and onsite users.
- Vendor & Procurement Management:
- Lead IT procurement and vendor relationships including contract negotiation license management and renewals.
- Standardize hardware/software procurement processes and ensure alignment with budget and compliance goals.
- Manage relationships with MSPs ISPs AV integrators and equipment suppliers to ensure timely and costeffective delivery.
- Global Collaboration & Strategy Execution:
- Partner with the UKbased EU IT Manager and global counterparts to align on tooling policies and standards.
- Support enterprisewide projects including security initiatives compliance audits and office expansion/relocations.
- Provide regular updates and datadriven recommendations to leadership to inform longterm strategy.
- Drive standardization and automation across regions while remaining adaptable to local needs.
- Security Partnership:
- Work closely with the Information Security team to implement technical controls and user training aligned with ISO 27001 SOC 2 and cyber hygiene goals.
- Ensure patch compliance MFA enforcement privileged access monitoring and vulnerability management at the endpoint and infrastructure level.
- Respond to ITrelated incidents and participate in root cause analysis reporting and remediation plans.
What you will bring:
- 5 years of IT experience with at least 2 years in a people management capacity.
- Deep handson experience managing Azure Microsoft 365 Intune and Service Desk operations.
- Previous experience with virtualization or containerization optimizing resources and applying best practices.
- Proven experience leading distributed or hybrid teams in fastpaced environments.
- Proven experience in leading infrastructure and cloud transformation.
- Strong understanding of endpoint management asset lifecycle IT procurement and office AV/networking.
- Familiarity with ITIL or similar ITSM frameworks and experience improving ticket workflows and KPIs.
- Exceptional interpersonal and communication skills with the ability to influence stakeholders across departments.
- Proven track record of managing vendor relationships including price and feature negotiation.
- Strong project management capabilities and ability to deliver IT initiatives on time and within scope.
- Experience collaborating with global teams and aligning regional operations to global strategy.
- Bonus: Experience with ISO 27001 SOC 2 or working in regulated or compliancedriven environments.
Whats in it for you:
Innovation is at our core. We work with cuttingedge technology in accounting and financial reporting constantly pushing the boundaries to create impactful software solutions.
We are committed to a collaborative culture where your ideas are valued and knowledge sharing is encouraged within a supportive inclusive team.
Worklife balance is important to us. We offer flexible work options remote opportunities and generous timeoff policies to ensure a healthy worklife balance.
We offer competitive compensation including a competitive salary and comprehensive benefits such as health insurance and retirement plans.
We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success.
Recognition and rewards matter to us. We celebrate hard work through recognition programs performance bonuses and opportunities for career growth.
We embrace global opportunities. Work on international projects and collaborate with a diverse global team.
About Caseware:
Casewares cuttingedge software products are meticulously designed for accounting firms corporations and teams are continually collaborating innovating and building upon our existing suite of products. With a customerfocused mindset we are building technology that is shaping what the future of audits financial reporting and financial data analytics will look like.
With a recent strategic investment from Hg Capital in 2020 Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.
One of Casewares core values is Many Voices One Team and with that in mind were dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process please email our People Operations team at
Background Check:
Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residingin the Netherlands and Germany are excluded from undergoing background checks via
Security and Fraud:
Caseware takes the security of candidates seriously. All legitimate communication from us will come from email addresses ending in @ and our open positions are always listed on reputable job boards and on our website We will NEVER ask for payment or financial information from you. If you receive an unsolicited job offer proceed with extreme caution.
Required Experience:
Senior Manager
Employment Type
Full-Time
Key Skills
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