Service BDC - Business Development Coordinator
Service BDC - Business Development Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
We are seeking a motivated and customerfocused Service Business Development Center (BDC) Representative to join our GMC Buick Service Department. The Service BDC Representative will play a key role in enhancing customer satisfaction and driving service department growth by proactively reaching out to customers for their service needs including routine maintenance recalls and repair services. This position requires excellent communication skills a passion for customer service and the ability to build lasting relationships with our valued clients.
Key Responsibilities
Customer Outreach: Proactively contact customers via phone email and text to schedule service appointments for routine maintenance recalls warranty repairs and other service needs.
Appointment Scheduling: Coordinate and book service appointments ensuring optimal scheduling for both customers and the service department.
Customer FollowUp: Follow up with customers postservice to ensure satisfaction and encourage repeat business.
Service Promotions: Inform customers about current service specials promotions and recommended maintenance to enhance their ownership experience.
Data Management: Maintain accurate customer records and update contact information in the dealerships CRM system.
Recall Management: Identify and contact customers affected by manufacturer recalls ensuring timely resolution and compliance.
Team Collaboration: Work closely with service advisors technicians and management to ensure a seamless customer experience.
Qualifications
Experience: Previous experience in customer service call center or automotive service roles preferred but not required.
Communication Skills: Excellent verbal and written communication skills with a professional and friendly demeanor.
Customer Focus: Strong commitment to delivering exceptional customer service and building longterm relationships.
Technical Skills: Proficiency withMicrosoft Office and basic computer skills. Experience with dealership management systems (e.g. Dealertrack Xtime) is a plus.
Organization: Ability to manage multiple tasks prioritize effectively and maintain attention to detail.
Team Player: Collaborative attitude with a willingness to contribute to team goals.
Availability: Flexible schedule including weekends as needed.
Why Join Us
Comprehensive benefits package including health insurance paid time off and retirement plans.
Opportunities for career growth within our dealership.
Supportive team environment with ongoing training and development.
Benefits
- Medical Dental & Vision Insurance
- Optional Life Insurance
- AFLAC
- Legal Shield
- Short Term Disability
- 401K w/ Match Money
- Paid Personal Days
- Paid Vacation
- Yearly Awards Banquets
- Yearly Holiday Dinners
- Employee of the Month/Year
- 20 Years of Service Rolex Watch
- Monthly Pep Rally w/ Door Prize
Required Experience:
IC
Employment Type
Full-Time
