Who We Are
It takes the most talented people to put on the worlds greatest tennis event. The US Open Tennis Championships is one of the highestattended annual sporting events in the world. Each year for three weeks in the late summer the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to be a part of the event that has redefined spectacular and has become a worldwide popculture destination. With more than 1 Million onsite visitors 200 million television viewers worldwide close to 40 million online visits and more than 2 billion social media engagements in 2024 why not come and enjoy the thrill and excitement of working with our team
We are seeking Seasonal Vendor Zone Monitors who play an essential role in the US Open guest experience.
The Role
- Greet and assist all staff and guests in a welcoming and friendly manner
- Report unattended bags and packages medical situations incidents or emergencies immediately to the command center
- Establish and maintain an effective working relationship with the cleaning vendor and their management team
- Supervise and actively monitor performance of the cleaning vendors staff under your assigned location throughout the day to ensure the following:
- Vendors management team uses and maintains clip boards with each days deployment containing employee names shift times and deployment locations
- Review contractual deployment schedule for your area and ensure contractual headcount/staffing levels are achieved by vendor
- Identify all issues noted (i.e. Unfilled cleaning positions tardiness poor performance etc.) to Facility Operations Manager in realtime
- All staff are present each day and throughout their entire shift at their defined employment location
- Proactive cleaning of all responsible locations assigned and minimal disturbances throughout their shift (i.e. loitering unapproved breaks etc.)
- Cleaning vendor staff are in compliance with uniform policy and are well groomed
- Sufficient coverage plan during high traffic time (i.e. lunch) and managers are breaking staff at times convenient to our operations
- Create and maintain daily logs detailing all activities of the onsite cleaning services vendor
- Act as a liaison between the USTA and the onsite cleaning services vendor to efficiently dispatch cleaning services staff where/when necessary
- Perform daily inspections of assigned area to locate safety hazards and report to the Facility Operations Manager
- Various duties as assigned by the Facility Operations Manager and Senior Director
Who You Are
- Previous guest or customer service related experience in a supervisory capacity
- Punctual and presentable shift attendance neatly groomed in a clean wellmaintained uniform
- Available to work for the full duration of the US Open tournament
- Must be able to work 12 hour shifts and be available days nights and weekends
- Willing to work outdoors in various weather conditions and able to stand for extended periods
- Personable and proactive team player with excellent communication skills
- Remain calm and focused in a fastpaced environment as well as during stressful situations
- Bilingual (preferred)
What We Offer
Compensation: This is a nonexempt position with an hourly rate of $18.00.
Uniforms: Employees will be provided with uniforms to ensure a professional and cohesive team appearance.
Daily Meal Allowance: A meal allowance will be loaded onto your credentials each workday during the US Open allowing you to enjoy meals onsite during your shift.
Exciting Work Environment: Be part of a dynamic team at a worldclass venue contributing to an unforgettable experience for players staff and fans.
Come One Come All
We strongly encourage you to apply if youre interested; all unique backgrounds and experiences welcome!
USTA is dedicated to providing equal employment opportunities for all individuals regardless of age disability national origin race color religion sex sexual orientation gender gender identity or expression pregnancy veteran status marital status family status alienage or citizenship status creed genetic information or any other status protected by applicable federal state or local law.