Strategic Account Manager
Strategic Account Manager
Posted on :
08-05-2025
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1 Vacancy
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Job Description
At Person Centred Software we are transforming health and social care through our innovative digital solutions. As a Strategic Account Manager (SAM) you will play a pivotal role in managing a portfolio of 3540 key accounts each with an Annual Recurring Revenue (ARR) of 20K. Your primary focus will be to drive Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) by fostering strong relationships ensuring customer satisfaction and identifying opportunities for expansion. This role involves regular travel including Quarterly Business Reviews (QBRs) and onsite value meetings to engage with customers and deliver exceptional service.
What Youll Do:
Tech That Transformsautomation realtime dataour solutions are redefining how social care operates
Join the Market Leader Trusted by thousands we set the benchmark for digital transformation in social care
Drive Meaningful Innovation Work at the forefront of a sector ready for change where your skills fuel realworld impact
Challenge Yourself Make a Difference If you love tech and solving big challenges we want to hear from you
Work with the Best Join a team of toptier professionals passionate about using technology to drive change
What Youll Do:
- Manage a portfolio of 3540 key accounts focusing on retention and satisfaction
- Conduct quarterly onsite visits to strengthen relationships and ensure value realisation
- Develop account plans aligning customer goals with our solutions
- Identify and qualify upsell and crosssell opportunities in collaboration with Sales
- Lead Quarterly Business Reviews (QBRs) to assess goals and identify expansion opportunities
- Work crossfunctionally with internal teams to ensure seamless service delivery
- Utilise customer health metrics and usage data to drive engagement and retention strategies
- Proven experience in Account Management Customer Success or a similar role within a Healthcare SaaS or Care Home Management Software company
- Strong understanding of customer retention expansion and revenue growth strategies
- Experience conducting QBRs onsite meetings and executivelevel stakeholder engagement
- Ability to work with data insights and leading indicators to drive proactive account strategies
- Excellent relationshipbuilding skills with a consultative approach to customer success
- Strong communication and presentation skills
- Ability to travel 50% of the time for onsite customer visits (travel expenses fully reimbursed)
- Familiarity with account management frameworks such as Gainsight Salesforce or HubSpot (not required but beneficial)
- A base salary of up to 50000 and bonusdepending on experience
- Modern town centre offices in Guildford with opportunityfor ad hoc home working
- Bonus scheme
- 25 days holiday
- Net zero pension scheme
- Additional perks including; cycle to work scheme staff discounts portal and Employee Assistance Programme
Tech That Transformsautomation realtime dataour solutions are redefining how social care operates
Join the Market Leader Trusted by thousands we set the benchmark for digital transformation in social care
Drive Meaningful Innovation Work at the forefront of a sector ready for change where your skills fuel realworld impact
Challenge Yourself Make a Difference If you love tech and solving big challenges we want to hear from you
Work with the Best Join a team of toptier professionals passionate about using technology to drive change
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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