Team Leader - Going to Stay at Home Program

The Opportunity

An exciting opportunity within HammondCare as a Team Leader for the Staying at Home program! This leadership role is ideal for someone passionate about supporting carers and promoting wellbeing through quality respite services. Youll be responsible for leading a dedicated team delivering highquality support to carers and families in the community. Your role will involve overseeing service delivery managing resources ensuring outcomes align with program goals and fostering a positive collaborative team culture. Youll also maintain strong relationships with key stakeholders and ensure compliance with program standards. If youre committed to making a difference in the lives of carers and leading a compassionate effective team we encourage you to apply!

The role

Apply your expertise in assessment and biopsychosocial approaches implement practical innovative and nonpharmacological strategies to prevent minimise or respond to changes in behaviour related to dementia.

This role is offered as a Permanent Fulltime opportunity based out of any of our offices across Australia!

Responsibilities

• Understand and engage with HammondCare Mission in Action Model of Care Case Management Framework and practice guidelines policies and procedures.
• Provision of professional and clinical leadership for team members
• Ensuring timely allocation of incoming referrals to the appropriate consultant in alignment with DSA KPIs and Activity Work Plan.
• Responsible for office environments including safety routine maintenance and functioning equipment and ICT.
• Oversees local use and maintenance of fleet vehicles including utilisation electronic tracking and reporting.
• Responsible to delegated approvals for brokerage and travel in line with financial delegation and HammondCare Policy.
• Ensure that the wellbeing and safety of team members is considered and proactively managed.
• With support of Senior Team leader maintain local key stake holder relationships
• Provide regular reporting to Regional Manager on all staff performance service quality operational performances and issues.
• Recruit team members with appropriate skills for the specific roles being recruited for.
• Effectively manage customer complaints or challenging situations as they arise with early notification to the Regional Manager and to the Head of National Programs when needed.
• Work with Regional Manager to address incidents and feedback relating to the quality of the DSA Service
• Improving your own knowledge and skills as part of the Advisory Care & Partnerships team.

What do we need from you

• Tertiary qualifications in Nursing/ Allied Health or health related degree.
• Demonstrated experience and knowledge in supporting older people and carers living with dementia with particular emphasis on psychosocial approaches to case management.
• Ability to manage and support a team of skilled professionals across multiple sites and locations.
• Displays strong customer service ethic and attitude
• Ability to work on multiple tasks and projects simultaneously.
• High level communication and interpersonal skills
• Strong planning and organising skills with the ability to prioritise tasks to meet deadlines.
• Strong analytical skills and attention to detail.
• Good customer management skills for delivery of services to HammondCare and external customers
• Strong administrative and computer skills.
• A current Australian drivers licence and willingness to travel intra and interstate
• Empathy and patience

Desirable:

• Eligibility for registration as a Health Practitioner in Australia
• Evidence of study and or qualifications in the area of dementia
• Knowledge of supporting older people and carers living with dementia

Application process:

If you are interested in this opportunity please submit your application by 16 May 2025 11:55 PM

Please include an updated resume and a brief cover letter explaining your interest in the role and how your skills and experience aligned with the responsibilities of the role.

We encourage you to advise your Manager you are applying for the role however it is not a requirement at this stage of the process. If you are identified as the preferred candidate for the role by Talent Acquisition you would need to advise your Manager at that point.

For more info on DSA check out our website: is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.