In-Home Caregiver Scheduler
In-Home Caregiver Scheduler
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1 Vacancy
Job Description
Job Posting: Join Our Compassionate Scheduling Team Make a Difference in Seniors Lives!
Feel appreciated for what you do. Experience a unique rewarding career. Take pride in your work. Make a difference in our seniors lives.
Job Summary:
The InHome Caregiving Scheduler is responsible for organizing and managing caregiver assignments to ensure clients receive timely consistent and quality care in their homes. This role acts as a vital link between clients families and caregivers requiring strong attention to detail empathy and the ability to respond quickly to changing needs.
Key Responsibilities:
- Schedule and coordinate inhome care visits based on client needs caregiver availability and geographic proximity.
- Monitor and adjust daily schedules to accommodate lastminute changes calloffs or emergencies. The ability to prioritize tasks.
- Organize document and maintain uptodate client and caregiver records in scheduling software.
- Match caregivers with clients based on skill set preferences certifications and personality compatibility.
- Communicate schedules changes and care instructions clearly and promptly to caregivers and clients.
- Provide exceptional customer service to clients and families addressing concerns or special requests in a professional manner.
- Collaborate with the recruitment and HR teams to ensure adequate staffing levels.
Qualifications:
- High school diploma or GED required Associates or Bachelors degree in healthcare administration or a related field preferred.
- 1 year of experience in scheduling or home care coordination in a healthcare setting.
- Proficient in scheduling software (e.g. ClearCare (Wellsky)) and Microsoft Office Suite.
- Strong organizational multitasking and problemsolving skills.
- Excellent written and verbal communication abilities.
- Ability to remain calm and professional in highpressure or timesensitive situations.
- Understanding of caregiver roles nonmedical care services and client confidentiality (HIPAA knowledge Required).
- Salary is dependent on Experience.
- Participate in oncall rotation for afterhours scheduling support.
Working Conditions:
- Officebased environment with computer and phone use.
- Position will involve oncall shifts during evenings/nights/weekends.
- Fastpaced and clientfocused requiring flexibility and responsiveness.
We Are:
- Great Place to Work Certified
- A Certified AgeFriendly Employer
- A Military Spouse Employment Partner
A Day in the Life of a Scheduler:
7:30 AM Morning CheckIns Receive report from previous scheduler.
Log in and review the days schedule of caregiver assignments.
Handle overnight callouts or lastminute changes (e.g. a caregiver is sick).
Call or text alternate caregivers to fill open shifts.
Ensure critical care clients (e.g. those needing medication or mobility help) are covered first.
8:30 AM Communication with Clients and Caregivers
Return voicemails and emails from clients or their family members.
Confirm any new client onboarding (matching a caregiver ensuring paperwork is done).
Check in with caregivers en route to clientsconfirm arrival times or resolve any navigation issues.
10:00 AM Scheduling and Coordination
Use scheduling software (e.g. ClearCare) to adjust and maintain weekly/monthly calendars.
Balance caregiver availability with client needsbased on skill sets personalities locations and preferences.
Handle timeoff requests from caregivers and anticipate coverage gaps.
12:00 PM Lunch (OnCall)
Eat lunch while remaining available for urgent calls.
Often interrupted by realtime shift updates or family questions.
1:00 PM Staffing for New Clients
Intake new client info from sales or care team.
Assign a caregiver based on client condition language mobility needs and schedule.
Contact caregiver to confirm the match then call the client or family to introduce them.
3:00 PM Afternoon Adjustments
Handle lateday callouts or early clockouts.
Coordinate with the nursing supervisor if clinical help is needed.
Make courtesy calls to check on recent matches or new caregiver placements.
5:00 PM WrapUp and Reporting
Update management with daily shift coverage and any issues.
Confirm next days schedule is fully staffed.
On some days transition to oncall duty (rotation basis).
Apply now and be part of a team that makes a difference!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
IND901
Employment Type
Part-Time
