Customer Care Representative
Customer Care Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Build a better career with MSC.
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co. a leading North American distributor of metalworking and maintenance repair and operations (MRO) products and services.
Requisition ID :2891
Employment Type :Full Time
Job Category :Customer Care / Contact Centre
Work Location :Southfield MI
State or Province :Michigan (USMI)
Potential WorkLocation :United States : Michigan : Southfield
Customer Care Representative
MSC is growingand goingstrong. We seek an attentive listener and communicator to answer inbound calls sell MSC products and help resolve questions and service issues. In this role you will apply your skills and knowledge to provide exemplary customer service to foster customer satisfaction account retention and revenue generation.
HOW YOULL CONTRIBUTE
Use your helpful cando personality and your product and sales knowledge to foster customer satisfaction.
- Answer inbound calls to sell MSC products and resolve customer product and service issues by providing salesrelated solutions.
- Communicate customer concerns to management to ensure the most effective and lasting resolution.
- Resolve basic credit and collection issues.
- Respond to customers via email chat and text and take appropriate action based on customer product and sales knowledge.
WHAT IT TAKES
The customerfocused team player we seek should have these qualifications.
- Solid verbal and written communication skills
- Some inbound/outbound telephone sales outside sales customer service or industry experience
- Computer literacy and proficiency with email internet browsers and the Windows operating system
- Basic arithmetic skills
- High school diploma or equivalent
Why MSC
People. Collaboration. Insight. Thats how you build something that works.
Built on a foundation of trust MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75 years of experience across industries MSC strives to help our customers achieve greater productivity profitability and growth through inventory management and other innovative supply chain solutions.
As one of Americas Best Large Employers (named in 2017 by Forbes magazine) we care about our associates and have programs in place to help our 6000 team members achieve their potential. When you join our team you will receive rewards and recognition for your contributions training and professional development opportunities as well as a variety of benefits to support you and your familys health wellbeing and financial future.
If you are inspired to learn take risks and succeed as a team you can build a better career at MSC.
Equal Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status sexual orientation or gender identity.
Required Experience:
Unclear Seniority
Employment Type
Full Time
