Customer Logistics Aftermarket (m/w/d)
Customer Logistics Aftermarket (m/w/d)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Order Management (OrdertoCash Process):
- Efficient and reliable customer order management in an international environment
- Order fulfillment as agreed with the customer OnTime & InFull (OTIF)
- Maintenance of accurate order data in various SAP systems (including EDIs (Inbound/ Outbound) framework agreements with delivery schedules) and proper documentation
- Review of orders/ calloffs; checking for order inconsistencies and clarification with involved interfaces
- Review/ creation of logistical master data; e.g. carrier unloading point sales district partner functions
- Clarification of production status/ delivery status with internal interfaces (Demand Planning)
- Handling of backlogs (including allocation management) proactive customer communication
- Organization of shipments and initiation of delivery requests to warehouse/ shipping
- Tracking/ ensuring successful goods receipt at the customer
- Regular and transparent order book reporting
Communication (after order placement):
- Handling inquiries about:
- Delivery time/ availability/ delivery date/ order status (if contract/ price list available)
- Products and/ or services
- Prices if a predefined standard price list is available (public information)
- Technical product information after order placement (according to catalog)
- Offering product alternatives after order placement
- Receiving new product requirements after order placement and forwarding to sales
- Responsible for customer escalations (e.g. capacity or bottlenecks)
Complaint handling:
- Handling of logistical complaints including recording in the system
Qualifications :
- Commercial training (apprenticeship) with initial professional experience in customer logistics or similar
- Knowledge of order processing
- Logistics knowledge and logistics experience advantageous
- Strong assertiveness and communication skills
- SAP knowledge (several years of experience) SD module advantageous
- Fluent German and English skills
Applications from severely disabled people are welcome.
Additional Information :
What we offer:
- The 13th salary Paid once a year in December;
- Meal tickets With a value of 40 Ron;
- Hybrid schedule Worklife balance is important so we offer a flexible schedule. Please agree on this with your superior;
- Private Health Insurance Health is the most important so we offer you a medical subscription through Signal Iduna;
- Referral bonuses We encourage colleagues to refer new candidates to us and at the same time to get the chance to receive a bonus;
- Bookster Feed your body and your mind. You can borrow books and youll receive them at the office;
- Sports benefits Its important to stay active so we offer you the 7Card;
- Discounts at our partners We collaborate with different vendors and we receive discounts for various products/ services like rubbers restaurants kindergartens etc;
- System for Rewarding Improvement Ideas We have an internal improvement program (Continental Idea Management) that gives you the opportunity to come up with ideas and to be honored with an attractive bonus (this is established by the CIM team according to your improvement idea);
- Happy days If you or your child is getting married or you become a parent you receive some extra free days;
- Life events celebration If your family is growing we praise your newborn with a bonus;
- Unfortunate events In case of unhappy events in your life we support you by offering you free days and financial support (handled on a case by case basis);
- Extra vacation days You begin with 22 vacation days/year and starting with the 3rd year with us we offer you 1 more day of vacation and afterward from 2 to 2 years youll get one more extra day (the maximum you can achieve is 27);
- Transport from the Timisoara area You can choose to come with the bus provided by the company if youll work from the plant location/office;
- Professional development Many opportunities to develop yourself within the company;
- Diversity and multicultural mindset We encourage you to join us no matter who where or what you are. We have colleagues from different nations and a variety of languages are spoken in our company.
Ready to drive with Continental Take the first step and fill in the online application.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Shipping & Receiving
- Inventory Control
- Data Entry
- AS400
- Transportation Management Systems
- EDI
- Microsoft Outlook
- Warehouse Experience
- Office Experience
- Dispatching
- Microsoft Excel
- Logistics
