Operational Delivery Coordinator
Operational Delivery Coordinator
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Job Description
Join Us in Shaping a FossilFree Future
Do you want to take on a critical challenge and help shape the future At Vattenfall IT we are committed to achieving fossilfree living within one generationand we need skilled driven and innovative people like you to make it happen.
We ensure the seamless operation of revenuecritical systems even in the face of challenges like hurricanes bandwidth outages and configuration errors. If you thrive on solving technical challenges and continuously improving service delivery we want you on our team.
Your Role:
As an Operational Delivery Coordinator (ODC) you will play a key role in managing and optimizing business application operations. Your focus will be on ensuring timely budgetfriendly and highquality service delivery while maintaining compliance with application specifications and service level agreements (SLAs).
Key Responsibilities:
- Ensure smooth application operations meeting SLA targets and driving continuous improvements.
- Act as a key stakeholder in defining and updating SLAs.
- Manage escalations for critical incidents and requests ensuring compliance with relevant controls.
- Lead audits and represent operational aspects in internal and external audit meetings.
- Develop and maintain a Service Improvement Plan (SIP) aligned with the System Owners requirements.
- Optimize system setups including upgrades support packs and patching to meet consumer needs.
- Collect and communicate improvement suggestions to relevant stakeholders.
- Monitor and manage the annual run cost budget for application services.
- Ensure ITILcompliant processes are followed across operations.
- Strengthen stakeholder relationships and enhance satisfaction with Vattenfall IT deliverables.
- Coordinate maintenance activities for applications during the production phase.
- Maintain technical documentation and create stakeholder communication plans.
- Foster strong collaborations between internal and external stakeholders.
Location
Katowice or Gliwice
Qualifications :
Who are you
As our Operational Delivery Coordinator your MustHaves are:
- General knowledge of IT middleware and infrastructure.
- Strong planning communication negotiation and teamwork skills.
- Securityconscious and processoriented mindset.
- Experience in application operations management and SLA fulfilment.
- Ability to handle escalations and participate in audits.
- Familiarity with ITIL processes and service improvement plans.
- Strong stakeholder management and relationshipbuilding abilities.
Next to this you bring:
- Knowledge of Agile methodology.
- Experience working with virtual teams.
- Strong analytical and problemsolving skills.
- Ability to work under pressure and manage multiple tasks effectively.
This is your opportunity to drive operational excellence improve efficiency and support Vattenfall IT in delivering worldclass solutions.
We look forward to welcoming you to our team!
Additional Information :
Our offer
Good remuneration a challenging and international work environment and the possibility to work with some of the best in the field. You will be working in interdisciplinary teams and you can always count on support from committed colleagues. We offer attractive employment conditions and opportunities for personal and professional development.
More Information
We welcome your application in English. We kindly request that you do not send applications by any means other than via our website as we cannot guarantee that we will be able to process applications that are not made via our website.
For more information about the recruitment process you are welcome to contact our recruiter Lukas Berthold via email:
At Vattenfall we are convinced that diversity contributes to build a more profitable and attractive company and we strive to be good role model regarding diversity. Vattenfall works actively for all employees to have the same opportunities and rights regardless of gender ethnicity age transgender identity or expression religion or other belief disability or sexual orientation.
The security of Vattenfall and its employees is essential. For that reason a preemployment screening will be part of your recruitment process. The screening is based on the role you will fulfill within Vattenfall. The screening will be performed by a third party Validata.
We look forward to receiving your application!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
