IT Service Technician
IT Service Technician
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Job Description
We are seeking a competent and highly skilled IT Service Technician to join our technical support team. In this role you will provide both Level 1 and Level 2 IT service support ensuring our operations run smoothly and effectively. Your critical role will play a significant part in supporting our business continuity and upholding high service standards.
Job PurposeThe primary purpose of the IT Service Technician is to manage and respond to incoming IT service requests promptly and effectively. This involves troubleshooting technical challenges collaborating with other teams for comprehensive resolutions and managing hardware/software procurement configuration and deployment. Additionally the role requires the maintenance of technical documentation and active participation in team meetings.
Job Duties and Responsibilities- Provide timely and effective support for Level 1 and Level 2 IT service requests ensuring business continuity and high service standards.
- Manage incoming requests through various channels and provide regular updates to requesters until resolution in line with agreed service levels.
- Troubleshoot technical issues implement resolutions and collaborate with relevant teams when necessary.
- Procure configure and deploy hardware and software in accordance with department policies budget and managerial approval.
- Maintain technical documentation participate in team meetings and improve troubleshooting abilities time management and communication skills.
Qualifications :
- IT Service Support
- Troubleshooting
- Time Management
- Effective Communication
- Technical Documentation
- Hardware Procurement
- Software Procurement
- Configuration and Deployment
- Collaboration
- Service Level Management
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
