Senior Service Manager - Redthread
Senior Service Manager - Redthread
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Job Description
The Senior Service Manager (SSM) provides strategic oversight of Redthread Services (currently working with 9 hospitals in London and Birmingham) providing line management to ensure high quality delivery that improves outcomes for children and young people and be successful in seeking opportunities for further growth. The SSM will work with the YPF SMT and will take a lead role in implementing our YPF strategy in this area including taking and making opportunities to grow our services and supporting new service implementation as need requires.
The role can be home based but time spent in each of the services alongside travel across the UK will be required in order to support delivery and growth of services across the Hub. The ideal candidate will have experience of delivering and managing similar services and the right mix of leadership passion and energy and an innovative nature. A proven track record in engaging with positive relationships with commissioners and securing new business is essential. The role will involve promoting connecting and building services in order to impact the lives of vulnerable young people with complex needs.
Duties and accountabilities are split into two core areas:
- Management and development of Redthread service delivery including direct management and coordination ensuring high performance that improves outcomes for children and young people
- Supporting implementation of the YPF growth strategy
Line management of service managers and operational oversight of service contracts.
Supporting the implementation of the YPF strategy including making opportunities for organic and new growth. Work with Business Development and other business partners and engage Commissioners and other funders to develop our delivery models and to bid for services (organic growth and nationally).
Supporting the implementation of the Clinical Governance policy and responsible for ensuring relevant services adhere to this guidance.
Contribute to national stakeholder engagement plans and local geographical influencer plans to promote our hospital based youth work offer and support growth.
Ensure that staff and volunteers within services are engaged with Redthreads vision and strategic plan are motivated and understand their role and contribution to the wider organisation.
Provide robust management and accountability for service budgets and in building budgets for new services working closely with Redthreads finance business partner.
Monitor and ensure that contractual commitments are met and that service performance is maximised; acting promptly to respond to and resolve performance and compliance issues. A core component of the role will be to ensure the confidence of our Commissioners including by assuring the quality of delivery through Brilliant Basics audit review observation and ongoing service development.
Ensure the provision of high quality reports for Redthread commissioners and other strategic groups on the work of the services with clear evidence of quantitative and qualitative outputs particularly signing off service commissioner reports / performance prior to external distribution.
Ensure that services operate effective multiagency working processes such as referral assessment and review and to ensure a high quality standard of lead professional meeting chairpersonship and coordination from workers.
Promote and support the participation of service users so that they are appropriately informed consulted and involved in their own plans and the design and delivery of services.
Be responsible for ensuring that all service activity is safe for all involved to include adherence to Redthreads health and safety policies including safeguarding accidents incident and injury reporting fire safety and risk assessment. Review audit activity within services and work to ensure a consistent approach across services.
Undertake other duties as required to ensure the effective delivery of the services.
Please click here to view the full job description and person specification.
Qualifications :
Professional qualification in a relevant discipline such as youth community or management or demonstrable equivalent experience.
Management Qualification.
KNOWLEDGE
Knowledge and understanding of relevant current issues and research (including emerging trends youth violence work and associated areas of risk)
EXPERIENCE
A proven track record of developing and managing projects in the public private or voluntary sectors.
Extensive experience of working with young people (11 18 years) and their families identified as vulnerable or as having complex needs preferably within a community setting.
Demonstrable experience of staff management including recruitment induction supervision and support.
Proven track record in scoping and developing new business activity including engaging and developing positive relationships with commissioners.
Experience of preparing bids e.g service model development articulating delivery within tenders for significant projects/services and participation in the business development process e.g. responding to tender questions etc
Experience of working using own initiative to an agreed action plan and effectively monitoring service quality standards and performance.
Commitment to young peoples participation
Substantial experience of working in a multiagency environment and the proven ability to develop effective working relationships with other professionals/organisations.
Experience of managing services for young people and their families and empowering them to make positive and informed choices in their lives.
Experience of developing new contracts and development opportunities with commissioners and partners.
Experience of project development
Experience of training / public speaking to a wide range of audiences
SKILLS & ABILITIES
Proven ability to lead and coach others in their professional development
Demonstrated ability to manage and monitor budgets (up to the value of 1m p/a) working within organisational financial procedures.
Ability to lead motivate and oversee administrative processes.
Excellent negotiation skills and an ability to handle sensitive matters with tact and diplomacy.
Demonstrated ability to incorporate and demonstrate an equal opportunities perspective in all areas of work
Ability to achieve results and meet deadlines and to motivate and manage staff to do the same.
Computer literacy including the use of Email Word Excel and PowerPoint.
Strong organisational skills.
Ability to build and establish effective working relationships at a range of levels including with commissioners funders and external influencers.
Creative flexible and able to work well with others in a team.
Honest and reliable.
Commitment to the organisation and also to their own personal and professional development.
Commitment to enabling children/young people and their families to participate and achieve their full potential.
Additional Information :
Salary: 50000 per annum
Hours of work: Full time 37 hours per week
Place of Work: Home based with expectation of national travel
Contract Type: Permanent
Level of screening: Enhanced DBS
*You will be required to work on a oncall basis (days evenings weekends bank holidays) supporting oncall staff with risk assessments ad decision making.
Catch22 is committed to safeguarding and promoting the welfare of children and young people and expects all staff volunteers and other third parties to share this commitment. Safer recruitment practice will be followed and preemployment background checks will be undertaken before any appointment is confirmed. The post is subject to an enhanced DBS check.
See the benefits of working for Catch22 here.
Unless otherwise stated interviews will be arranged as suitable candidates are identified so early application is strongly advised.
At Catch22 we value equality diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day working to deliver our vision to build a strong society where everyone has good people around them a purpose and a good place to live.
Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
