Card Issuing Logistics Manager
Card Issuing Logistics Manager
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Job Description
As a Card Issuing Logistics Manager within our Spend Squad youll have a direct impact on our customers first physical interaction with our product. Overseeing global manufacturing and distribution in 40 countries youll lead a team focused on providing a seamless and fast card delivery ultimately driving customer satisfaction.
Leadership & Team Development:
- Lead and mentor a highperforming global card operations team across Singapore and Tallinn.
- Develop individual growth track team metrics align with goals/KPIs.
- Foster accountability transparency and continuous improvement.
- Present team progress in payment organization reviews.
- Act as firstlevel escalation point for internal/external partners.
Optimizing Team Capacity and Processes:
- Plan resources to ensure operational SLAs are met.
- Lead Operational quarterly planning aligning with Products strategy.
- Manage team capacity for prioritized initiatives based on impact and urgency.
- Proactively identifies automation opportunities for manual operational tasks and contributes to longterm automation strategy for scalability.
Global Manufacturing Footprint Strategy:
- Continuously develop longterm global manufacturing strategy balancing cost speed and scalability.
- Plan to diversify manufacturing base and delivery operations for business continuity.
- Conduct a robust vendor review process to monitor performance identify areas for optimization and ensure accountability.
- Streamline vendor communication and escalate issue resolution.
Qualifications :
- Youre eligible to work in Singapore we dont support visa nor relocation support (including residency permits) for this role
- You have at least 1 year of leadership experience background in supplychain / logistics operations is nice to have.
- Youre comfortable working within teams that face complex issues and take charge in difficult situations such as engineers or product teams.
- You are a problemsolver identifying gaps implementing solutions and driving continuous improvement.
- You have experience optimizing processes with internal and external partners focusing on KPIs and SLAs.
- You know how to use data to prioritise tasks that have the most valueadd to customers and measure the impact.
- You prioritize customers and take initiative to drive results.
- A strong communicator you adapt your style to different audiences.
- You foster an open collaborative team environment and are passionate about technology and customer experience.
- Skilled at building relationships you work closely with product teams and external partners staying curious and committed to learning.
- Bonus: Youve worked in card manufacturing or have experience with supplychain/delivery optimisation.
Additional Information :
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
