Front Office Manager
Front Office Manager
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Job Description
Reporting to the Director of Front Office responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional friendly and engaging service
- Lead and manage all aspects of the Front Office department and ensure all service standards are followed
- Ensure all guests receive special attention and recognition
- Maximize rooms revenue through participating in yield management meetings and implementingsupporting agreed upon Revenue Management strategies and practices
- Handle guest concerns and react quickly logging and notifying proper areas
- Control room availability room types accuracy of room count and rate categories
- Liaise closely with the Executive Housekeeper and Head Butler to ensure special guest needs amenities and other roomrelated requests are met
- Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out
- Conduct regularly scheduled departmental meeting
- Manage the departmental budget
- Balance operational administrative and Colleague needs
Qualifications :
- Previous leadership experience in a similar role in a Premium or Luxury Hotel Brand required
- Experience leading a team with a strong focus on engagement and developing talent
- University/College degree in a related discipline preferred
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
Additional Information :
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
