Voice-UC Service Analyst
Voice-UC Service Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Our Team Office 365 and Voice Services is responsible for managing and optimizing Microsoft 365 applications with a focus on Microsoft Teams and integrated voice solutions. We ensure seamless communication collaboration and productivity across the organization by supporting Office 365 tools and configuring voice services. The role involves configuring troubleshooting and supporting the seamless integration of Office 365 tools and Teams voice solutions ensuring efficient communication and collaboration across the organization.
Key Responsibilities:
- Manage and maintain Office 365 applications (Teams OneDrive SharePoint etc.)
- Oversee the setup and configuration of voice services within organizations
- Provide technical support for Office365 related issues.
- Collaborate with IT and security teams to ensure smooth deployment and compliance
- Document support maintaining and managing Smiths fixed line voice toll free lines telephonyUC environment.
- Creating and maintaining documentation for both support teams and customers.
- Manageresolve support tickets outages Major Incidents and escalations.
- Monitor and report performance and usage of Smiths Voice and UC estate.
- Understand governance and compliance standards across our telephonyUC environment
- Ability to work different shifts: APAC EMEA and North America
Qualifications :
- Bachelors of engineering in computer science
- 02 years of experience with Microsoft products
- Understanding of basic computer networks
- Good to know cloud computing
- Good to have experience with Microsoft tools (Microsoft teams Sharepoint)
- Microsoft Office Professional Software Applications (Word Excel PowerPoint Access Outlook)
Additional Information :
Why Smiths
- Be Part of Something Big: As we expand our footprint across APAC and MEA youll play a key role in building the teams that will define our future.
- Growth Opportunities: At Smiths we believe in your growth as much as our own. Youll have the chance to shape your career and expand your leadership capabilities in an everevolving global landscape.
- Collaborative Culture: Join a diverse collaborative team where innovation and fresh ideas are encouraged.
- WorkLife Balance: Enjoy flexible working arrangements and a supportive work environment.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers Smiths Group plc)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
