Lead Engineer
Lead Engineer
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Job Description
Key Responsibilities:
- Adhere to company health & safety policies fostering a safe work environment.
- Plan and execute corrective predictive and preventive maintenance for security equipment particularly baggage scanners in a rotational 24/7 setup.
- Evaluate and approve spare requisitions promptly and track parts requisitioned.
- Collaborate with customers Service Administrators and Field Service Engineers (FSEs) for seamless operations.
- Develop team capabilities delegate tasks and support multitasking for operational efficiency.
- Organize site inspections install new equipment train operators and maintain site inventory.
- Analyze FSE performance (e.g. complaints resolved average resolution time repeat issues) and take corrective actions.
- Conduct handson troubleshooting and rootcause analysis for recurring issues sharing insights with the manager.
- Deliver highlevel technical support at customer locations ensuring satisfaction.
- Compliance & Reporting:
- Monitor SMS dashboards and ensure timely timesheet closures.
- Track and manage RMA parts and ensure 100% use of Aquant by FSEs.
- Build and maintain strong customer relationships ensuring effective communication and promptly sharing their requirements and feedback with management.
- Maintain and share daily weekly and projectspecific reports.
- Train FSEs on products and assist in technical upskilling.
- Support project implementation as required.
- Analyze maintenance logs review KPIs with service partners and share insights with the RSM.
- Manage site spares oversee defect returns and ensure quality compliance for inward materials.
- Maintain service records preventive maintenance logs and share reports with Service Administrators.
Qualifications :
Job Requirements:
- Graduation/3year diploma in Electronics or Electrical Engineering.
- 45 years in field service engineering or a similar role.
- 23 years in team management leading technicians.
- Strong analytical electronics electrical and IT skills.
- Proficiency in MS Office (Word Excel PowerPoint Outlook).
- SAP knowledge (desirable).
- Excellent communication leadership and problemsolving abilities.
- Technical expertise empathy optimism and adaptability to business needs.
- Willingness to travel on short notice and work in a dynamic evolving environment.
Additional Information :
Job Purpose: To support Services Department in providing a high quality filed service to our customers at site in 24 x 7 environment. The Services Department is the interface between external customers internal departments such as stores sales commercial procurement finance etc. and the Field Service Engineers. The Services team requires the ability to deal effectively with all customers and to be able to manage customers expectations appropriately and with the objective of achieving required levels of satisfaction and recommendation from customers.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers Smiths Group plc)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
