Director of Events Operations
Director of Events Operations
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Job Description
Your role will be responsible for the events operations department at the Raffles London OWO. Ensuring gust expectation is met through the entire even experience. Maintaining exceptional levels of guest communication preparation and delivery of all events and meetings across the events department. The role involves the ability to preempt guest expectations. You will work in close contact with the Kitchen and sales teams to ensure guests expectations are met and surpassed. Working closely with direct hotel employees and agency/reserve staff to ensure standards of service are met.
Responsibilities
Operation
- Develop and document steps of service and procedures.
- Oversee all areas of events service from set up to excitation.
- Recruiting training and managing all members of the events operations team.
- Detailed and precise communication with guests in a friendly and professional manner.
- Preparing event spaces for service whilst managing time sensitive targets.
- Take responsibility for departmental training recruitment one on ones and appraisals.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant than usually assigned.
Additional Information :
Why join our Raffles team
Not only will you be joining one of the worlds best hotels you will also receive great benefits including:
- 31 days holiday including bank holidays plus a day extra for every year of your service up to 5 years.
- Staff meals whist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%
- Enhanced sick pay.
- Enhanced maternity paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Funfilled events whether thats a pub quiz team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accors extensive brand portfolio.
What are the Raffles Values
Be You: Be creative innovative and enthusiastic showing your personality and flair.
Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
Have Your Purpose: Demonstrating care and responsibility within your role to make a tangible impact on the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
