Claims Handler - Office Based Role ( Local Glasgow Applicants only)
Claims Handler - Office Based Role ( Local Glasgow Applicants only)
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Job Description
Are you customer focussed Is a customer at the centre of your thoughts
Are you ready to join an exciting team in a hybrid / remote environment
Then this is the role for you!
We are looking for Claims Handlers / Customer Service Representatives to join WNS Assistance on behalf of our client..
As a Claims Handler you will deliver high quality customer service to our customers at the time they need you the most.
What you will be doing
- Promptly handle and resolve all enquiries from both customers and external contacts to ensure delivery of our streamlined claims service
- Establish timely reserves within authority limit by estimating value of claims
- Identify potential Recovery and Fraud claims
- Maximise Productivity within the Team
- Follow established claims handling procedures for low complexity low exposure claims to ensure consistency and quality claims service.
- Negotiate settlement of claims within authority limits
- Contribute to a positive and supportive team culture
Qualifications :
- The ability to utilise a variety of communication approaches to build rapport and a positive relationship to help resolve a customer predicament
- A conscientious positive enthusiastic approach to work and maintain good relationships with customers and colleagues
- Selfmotivated with the ability to work as part of an office based or remote team
- Excellent time management and organisational skills
- Good decision making skills
- Previous call centre experience is essential
- Previous property insurance experience preferred but not essential
Additional Information :
Local Glasgow based Applicants required.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
