Technician Tier Program Assessor

EquipmentShare is Hiring a Technician Tier Program Assessor

EquipmentShare is searching for a Technician Tier Program Assessor for our corporate office in Columbia MO to support our team as the department continues to grow.

Salary range: $76k$87k. Factors including past experience and location may affect final compensation rate.

Supervisory Responsibilities: None

Job Summary: Serve as a technical expert for the Technician Tier Program. Conduct techniciantier assessments including evaluating work orders and related assessments. Serve as a mentorand guide for technicians progressing through the Technician Tier Program by answeringquestions and providing feedback.

Primary Responsibilities:

• Perform job duties in accordance with EquipmentShares vision mission and values.
• Establish and maintain professional working relationships with internal departments andrental/retail markets across the organization.
• Manage time effectively to ensure training assignments and special projects are doneon time.
• Conduct work order assessments to classify technicians into tiers correctly.
• Serve as technical expert and mentor for technicians progressing through the Technician Tier Program.
• Review Technician Tier Assessments and support hiring managers and recruiters in thehiring process.
• Develop training resources and materials for the purpose of tierbased training.
• Stay current with all related eLearning and instructorled courses for technicianspromoting EquipmentShare University and other EquipmentShare resources.
• Communicate training and course schedules availability requirements due dates andcompletions to learners as well as internal and external managers.
• Monitor the email account.
• Monitor and support Slack channels ESOps pages and other means of communicationto identify and meet employee and branch training needs specifically around theTechnician Tier Program.
• Understand all related Standard Operating Procedures.

Skills and Qualifications:

• A passion for helping others and a willingness to go the extra mile in providing exceptionalcustomer service.
• Highly motivated selfstarter with a strong positive work ethic to contribute to the vision ofTelematics and EquipmentShare as a whole.
• Strong organizational skills.
• Attention to detail and accuracy with the ability to quickly identify process breakdowns.
• Strong time management and communication skills.
• Ability to leverage technology to improve communication and efficiency.
• Ability to multitask and maneuver through various programs and applications whileproviding timely and superior service to internal and external customers.
• Working knowledge of GSuite including Gmail Google Docs Sheets calendar andDrive.
• Ability to proofread and edit written content.
• Ability to acquire new skills in a proficient manner.
• Ability to use diplomacy and tact when handling problems.
• Ability to work quickly and think logically especially under pressure.
• Ability to be flexible and adapt to change in a positive manner.
• Ability to travel to support the growth of the training plan.

Education and Experience:

• Strong heavy equipment technical knowledge including the ability to review work ordersfor proper diagnosis and repair.
• At least 2 years experience as a heavy equipment technician service manager or similarrole.

Physical Requirements:

• Must be able to perform handson training duties at EquipmentShare locations across the United States.
• Traveling to various locations for handson training.

Why Were a Better Place to Work:

• Competitive salary.
• Medical Dental and Vision coverage for fulltime employees.
• 401(k) and company match.
• Generous paid time off (PTO) plus company paid holidays.
• Stocked breakroom and full kitchen chef prepared meals daily (breakfast and lunch).
• State of the art onsite gym (Corporate HQ) with instructor ledcourses/Gym stipend for remote employees.
• Seasonal and year round wellness challenges.
• Company sponsored events (annual family gatherings happy hours and more).
• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.
• Opportunities for career and professional development with conferences events seminars and continued education.

About You

Our mission to change an entire industry is not easily achieved so we only hire people who are inspired by the goal and up for the challenge. In turn our employees have every opportunity to grow with us achieve personal and professional success and enjoy making a tangible difference in an industry thats long been resistant to change.

EquipmentShare is committed to a diverse and inclusive workplace. EquipmentShare is an equal opportunity
employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation
protected veteran status disability age or other legally protected status.