Veterinary Client Service Representative
Veterinary Client Service Representative
Posted on :
07-05-2025
Employer Active
1 Vacancy
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Job Description
Description
Position at Cascade West Veterinary Hospital
At Cascade West Veterinary Hospital a Thrive Pet Healthcare partner you will have the support tools and resources to elevate your skills. As a hospital deeply rooted in the local community you will experience the best of both worlds: a genuine local feel with the benefits of Thrives national resources.
About You
As a Client Service Representative youll play an important role in pets lives by providing comprehensive care throughout their lifechanging work will range from the handson care of facilitating outpatient treatments and performing laboratory tests to surgery assistance to support services including admitting and discharging patients.
Experience & Skills Requirements:
- Great communication skills Team oriented with an ability to collaborate and support each other
- Outstanding multitasker
- Must be able to work weekends and certain holidays
- Desire to practice empathetic gold standard medicine benefiting our patients
- Are pawsitive kind and provide trustworthy communication to the patients team members and clients.
- Have the desire to constantly grow and advance as a valued member!
Role Responsibilities:
- Help strengthen relationships with our clients by greeting them and their pet! Help with new clients complete registration and notify them of expected wait times.
- Educate clients and answer nonmedical inquiries
- Maintain client relationships and service standardsby responding to phone calls taking messages and transferring calls as needed. Regular monitoring of email and faxes.
- Schedule appointments including inoffice diagnostics and communicate with referring hospital staff to access patient records. Create appointment reminders reschedule missed appointments.
- Maintains computer records with uptodate client and patient data verifying each patient entering the hospital.
- Maintains the front desk reception area waiting areas and exam rooms in a neat and clean manner.
- Ensure financial responsibilities are met. Reviewing charges for services upon completion or discharge ensuring accurate reconciliation of cash drawer with computergenerated reporting.
- Be willing to guide mentor and support fellow team members.
Aboutthe Hospital
Located in Centralia Cascade West Veterinary Hospital proudly serves the greater Lewis County and Thurston County area. With over 80 years of dedicated service we provide comprehensive veterinary care for a wide variety of animals including dogs cats horses livestock rabbits pocket pets and poultry.
As one of the few equine reproduction vets in the region we are committed to supporting local farmers ranchers and animal owners. We also take pride in our active involvement with 4H FFA and other youth programs helping to foster the next generation of animal caregivers in Lewis County.
With a skilled team stateoftheart equipment and a passion for exceptional care we are dedicated to meeting the needs of our clients and their animals while strengthening the humananimal bond. At Cascade West Veterinary Hospital compassionate highquality veterinary care is our top priority.
Benefits our care in action
Thrive offers a suite of benefits to support team members emotional physical professional and financial wellbeing. In addition to our health and life insurance and short and long term disability plans we offer eligible team members:
- Competitive pay
- 401(k) with employer match
- Mental health resources including 24/7 access to Lyra Health
- Paid parental leave
- Purrentalleave for when you adopt a pet
- Employersponsored childcare and elder care
- Personalized care for every familyforming journey
- Discretionary funds and FREE CE courses
- Pet perksand veterinary service discounts
- Student loan management tools and assistance
Provide your best care with more bridges and less barriers.
We listen to your needs and then meet them. Through training and free CE experiences your career development can flourish. And in our locally rooted nationally connected community youll be able to make connections access opportunities and find support with ease.
Support for you is as vital as the support you provide.
YoullThrive withUs
At Thrive you have the opportunity to develop your career in a way that best suits your advantage of our comprehensive learning and skillbuilding programs to enhance your expertise. You can build your skills and earn credentials through:
Ourvast diverse and free library of continuing education courses ThriveU
Live virtual interactive workshops to develop valuable leadership skills
A program to designed to teach you the fundamentals of running a pet hospital
Scholarship opportunities and tuition reimbursement
Move into any specialty hospital type or environment across the nation.
Leadership training for a thriving and long career in the veterinary profession.
Compensation negotiable based on credentials and experience with a hourly pay rate starting at$17.5019.50/hr. The actual rate offered will carefully consider a wide range of factors including your skills qualifications experience and location.
About Thrive
Vetfounded and Austinborn Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide united by a mission to shape the future of pet wellbeing through medical excellence innovative technology and aconnected community of teams and partners.
We bridge general practice urgent care specialty and emergency care and ourlocally rooted nationally connectedhospitals benefitfrom Thrives extensive resources while maintainingtheir unique identities.
We believe that supporting our people is the key to helping pets thrive through every stage of life.
Join us where #WeThriveTogether. We provide customizable professional development opportunities a supportive work environment that values worklife rhythms and 24/7 mental health support.
At Thrive Pet Healthcare we are committed to creating a culture where everyone from any background can be heard respected and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support encourage and celebrate the diverse voices of our teams and the communities we serve.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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