drjobs Help Desk Representative

Help Desk Representative

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1 Vacancy
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Job Location drjobs

Houston - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Position Description

About Harris County and Universal Services:

Harris County Universal Services (Universal Services) is transforming the way the County does business and seeking a Help Desk Support Service Professional I to join our team.


Universal Services is the enterprise IT solutions center for the departments and offices of Harris County providing Information Technology Public Safety and Justice Technologies 311 Constituent Engagement Services Fleet Services and Records and Information Governance Services.


Harris County is the third largest and most diverse county in the nation with a population of more than 4.7 million. Harris County Commissioners Court the Countys governing body directs a budget of more than $4 billion providing essential services including flood control infrastructure healthcare housing and justice administration.


This is a great time to join Universal Services as we enhance critical services to Harris County residents and internal customers.


Position Overview:

Under limited direction the Help Desk Support Service Professional I provides technical help desk support for end users in a 24/7 environment. Additionally provides exceptional customer service for all customers including VIPs and participates in technical projects. Supports users in Office 365 and other productivity applications as well as custom applications and services. Works independently with a high level of productivity providing level one support and as part of a team or under a senior techs mentorship on special projects. Provides onsite support for drop in customers and during emergency activations and special projects.


Job Responsibilities:

  • 80% Creates tickets and resolves service and incident requests from customers across the enterprise providing support or escalating issues as needed.

  • 10% Provides onsite Desktop support to end users and participates and assists on technical projects such as computer rollouts and imaging

  • 10% Provides onsite and remote support for emergency activations and special events and other work as assigned.



Harris County is an Equal Opportunity Employer
you need special services or accommodations please call (713)or email
.
This position is subject to a criminal history check. Only relevant convictions will be considered and even when considered may not automatically disqualify the candidate.

Requirements

Education:

Experience:

Knowledge Skills & Abilities:


Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS)or access to an area where CJIS is received maintained or stored either manually or electronically (i.e. custodian maintenance).

Automatic Disqualification:

Preferences

Education:

Experience:

General Information


Required Experience:

Unclear Seniority

Employment Type

Full-Time

About Company

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