Main Clinic Scheduler
Main Clinic Scheduler
Posted on :
07-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-05-2025
Job Description
Primary Purpose
Under the immediate supervision of the Group Practice Manager performs a variety of duties related to patient appointment scheduling and checkout patient intake and registration. University of the Pacific recognizes that diversity equity and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decisionmaking that demonstrates awareness of and responsiveness to the ways sociocultural forces related to race gender ability sexuality socioeconomic status etc. impede or propel students faculty and staff.
Essential Functions
Coordinate check out for all patients working with the student and patient to view Planned Appointments and schedule patients next visit(s). Continually monitor Planned Appointment list in Axium for Group Practices book or follow up on all planned appointments calling patients who have pending/planned appointments and getting them scheduled. Serve as the main point of contact for the Group Practices patients for appointment cancellations and rescheduling requests. Respond to patient calls and requests for appointments view students clinic schedules in Axium and schedule patients into available time slots. Confirm patients contact and insurance information is complete and current as part of the patient checkout process; ensure that all necessary information is in the chart including contact information insurance information photo ID and insurance card if applicable and emergency contact information. Change the status of completed appointments to Checked Out so that the chair becomes available to other students. Answer group practice phone calls check voicemails and return patient calls during nonpeak patient checkout times. Forward calls to the appropriate department as needed. Greet all patients that walk up to the desk and assist them as needed direct patients to appropriate clinic areas address issues pertaining to patient concerns and customer satisfaction refer to appropriate clinic personnel as needed. Work with Group Practice Coordinator and Group Practice Leader to monitor students schedules informing GPC / GPL of patients with repeated missed appointments or problematic behavior. Work with Group Practice Coordinator and Group Practice Leader to guide and coach students in best practices for scheduling and patient management. Report back to GPC / GPL any concerns about student performance or behavior. Maintain inventory of clinic office supplies; maintain a supply of forms needed for lab orders test cases record requests or DentiCal. Process Record Request Forms as they are sent in logging each request and working through the list during nonpeak patient checkout times. Maintain a clean and orderly work area to include printer/copy areas and personal workspace keeping area free from clutter. Perform all other duties as assigned by the Group Practice Manager.
Minimum Qualifications
Knowledge of: Basic customer service skills and phone etiquette Outlook email and Calendar Microsoft Word and Excel. Ability to: Communicate professionally effectively and courteously with patients faculty students and staff while projecting a professional and caring demeanor. Maintain professionalism at all times particularly in stressful situations. Apply effective patient management and time management skills. Follow oral and written instructions. Be sensitive and attentive to patient needs. Maintain attention to detail while working effectively and accurately with multiple interruptions. Type 55 wpm. Experience: At least one year of experience in a dental school or dental clinic preferably with patient scheduling experience. Education: High school diploma or equivalent. Working Conditions: Position is fulltime seven and one half (7.5) hours per day five (5) days per week. Incumbent must be available to work varying shifts to include evenings until 9 pm.
Preferred Qualifications
Dental terminology desirable. Bilingual skills highly preferred (Spanish Cantonese). Experience within a fastpaced healthcare environment highly desirable. Other: Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice equity and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.
Under the immediate supervision of the Group Practice Manager performs a variety of duties related to patient appointment scheduling and checkout patient intake and registration. University of the Pacific recognizes that diversity equity and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decisionmaking that demonstrates awareness of and responsiveness to the ways sociocultural forces related to race gender ability sexuality socioeconomic status etc. impede or propel students faculty and staff.
Essential Functions
Coordinate check out for all patients working with the student and patient to view Planned Appointments and schedule patients next visit(s). Continually monitor Planned Appointment list in Axium for Group Practices book or follow up on all planned appointments calling patients who have pending/planned appointments and getting them scheduled. Serve as the main point of contact for the Group Practices patients for appointment cancellations and rescheduling requests. Respond to patient calls and requests for appointments view students clinic schedules in Axium and schedule patients into available time slots. Confirm patients contact and insurance information is complete and current as part of the patient checkout process; ensure that all necessary information is in the chart including contact information insurance information photo ID and insurance card if applicable and emergency contact information. Change the status of completed appointments to Checked Out so that the chair becomes available to other students. Answer group practice phone calls check voicemails and return patient calls during nonpeak patient checkout times. Forward calls to the appropriate department as needed. Greet all patients that walk up to the desk and assist them as needed direct patients to appropriate clinic areas address issues pertaining to patient concerns and customer satisfaction refer to appropriate clinic personnel as needed. Work with Group Practice Coordinator and Group Practice Leader to monitor students schedules informing GPC / GPL of patients with repeated missed appointments or problematic behavior. Work with Group Practice Coordinator and Group Practice Leader to guide and coach students in best practices for scheduling and patient management. Report back to GPC / GPL any concerns about student performance or behavior. Maintain inventory of clinic office supplies; maintain a supply of forms needed for lab orders test cases record requests or DentiCal. Process Record Request Forms as they are sent in logging each request and working through the list during nonpeak patient checkout times. Maintain a clean and orderly work area to include printer/copy areas and personal workspace keeping area free from clutter. Perform all other duties as assigned by the Group Practice Manager.
Minimum Qualifications
Knowledge of: Basic customer service skills and phone etiquette Outlook email and Calendar Microsoft Word and Excel. Ability to: Communicate professionally effectively and courteously with patients faculty students and staff while projecting a professional and caring demeanor. Maintain professionalism at all times particularly in stressful situations. Apply effective patient management and time management skills. Follow oral and written instructions. Be sensitive and attentive to patient needs. Maintain attention to detail while working effectively and accurately with multiple interruptions. Type 55 wpm. Experience: At least one year of experience in a dental school or dental clinic preferably with patient scheduling experience. Education: High school diploma or equivalent. Working Conditions: Position is fulltime seven and one half (7.5) hours per day five (5) days per week. Incumbent must be available to work varying shifts to include evenings until 9 pm.
Preferred Qualifications
Dental terminology desirable. Bilingual skills highly preferred (Spanish Cantonese). Experience within a fastpaced healthcare environment highly desirable. Other: Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice equity and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.
Employment Type
Full-Time
Key Skills
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