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The Chronic Care Representative (CCR) is the primary point of contact for a variety of customers within their assigned geography. The CCR is a key member of the local Customer Team that works collaboratively with other Company fieldbased employees such as the Account Executives Integration Delivery Systems leaders as well as other members of our Companys extended team.
This is a fieldbased sales position that will be responsible for covering the Nashville Tennessee territory.
Additional areas of the territory include and may not be limited to: Tullahoma Manchester Brentwood Murfreesboro Franklin White Bluff Hendersonville Goodlettsville Lebanon and surrounding area.
The selected candidate must reside within the territory.
Travel % varies based on candidates location within the geography but occasional overnights should be expected.
These customers may include:
Health care providers such as physicians physician assistants nurse practitioners nurses pharmacists as well as quality directors and office managers.
Within their geography there are a diverse set of health care locations that they will call upon to execute their role including: physicians offices integrated delivery systems and hospital clinics.
The primary activities include:
Developing a territory level business plan in accordance with our Companys policies standards and ethics.
Maintaining product knowledge and certification on the Company portfolio for which they are responsible.
Engaging in balanced product sales discussions with Health Care Providers and Health Care Business Professionals to align customer needs and Company products in accordance with product labeling. This is achieved by keeping apprised of professional and health care environment knowledge through selfstudy of companyprovided scientific product and marketplace information attendance at product workshops and conferences as well as consistent and ongoing review of Company promotional materials.
Providing Company management with updates on customer needs as it relates to helping them improve patient health outcomes customer feedback marketplace dynamics and progress towards quality goals.
Providing customers with key insights by keeping apprised of professional and health care environment knowledge through selfstudy of companyprovided scientific product and marketplace information attendance at product workshops and conferences as well as consistent and ongoing review of Company promotional materials.
Regularly monitoring their business performance against objectives using company provided tools.
Position Qualifications:
Education Minimum Requirement:
BA/BSwith 0 2 years of sales experience of a high school diploma and at least 4 years of equivalent experience.
Equivalent experience can be professional sales experience in marketing military or healthcare/scientific field (pharmaceutical biotech or medical devices).
Required Experience and Skills:
Demonstrated excellence in current or previous educational or professional roles.
Excellent interpersonal and communication skills.
Ability to work both independently and within a team environment.
Strong organizational and time management skills.
Valid Drivers license.
Preferred Experience and Skills:
Ability to convey technical concepts accurately and clearly.
Previous sales account management consultative or customer service experience.
Ability to analyze metrics to assess progress against objectives.
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U.S. Hybrid Work Model
Effective September 5 2023 employees in officebased positions in the U.S. will be working a Hybrid work consisting of three total days onsite per week Monday Thursday although the specific days may vary by site or organization with Friday designated as a remoteworking day unless business critical tasks require an onsite Hybrid work model does not apply to and daily inperson attendance is required for fieldbased positions; facilitybased manufacturingbased or researchbased positions where the work to be performed is located at a Company site; positions covered by a collectivebargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note this Hybrid work model guidance also does not apply to roles that have been designated as remote.
San Francisco Residents Only:We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only:We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance
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Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no preexisting agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.
Employee Status:
RegularRelocation:
No relocationVISA Sponsorship:
NoTravel Requirements:
10%Flexible Work Arrangements:
RemoteShift:
Not IndicatedValid Driving License:
YesHazardous Material(s):
n/aJob Posting End Date:
05/16/2025*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Required Experience:
Unclear Seniority
Full-Time