Customer Experience Associate - Hybrid - Chicago, IL
Customer Experience Associate - Hybrid - Chicago, IL
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Tie Bar was founded in Chicago over a decade ago. Since then weve been bringing premium quality menswear at walletfriendly prices. The Consumer Experience Associate will provide exceptional consumer service across multiple channels and leverage consumer feedback through every phase of our operation.
Our Values
- Operate with integrity
- Consumers first
- 1% better every day
Job Description
- Act as the voice of the Tie Bar on the frontline with consumers
- Delight consumers and deliver outstanding service over email chat voice & SMS
- Read assign address and resolve service inquiries from the daily inbox
- Partner with other team members to assign problem solve and triage service tickets
- Help answer service team questions in Slack channels
- Follow up on product reviews
- Process returns accurately and efficiently
- Work to proactively address consumer issues
- Continuously learn about company products and technologies
- Educate empower and inspire consumers about our gear
- Act as a brand and product ambassador for The Tie Bar
- Engage with our community on social media channels
- Generate thoughtful and strategic insights about the consumer experience
Qualifications
- Bachelors degree
- Experience in a consumer experience or retail sales
- Makes decisions based on the Golden Rule
- The ability to turn a bad consumer experience into a great one
- Empathetic and clear communicator
- Problemsolver who understands how to work with all types of consumer personalities
- Ability to prioritize and manage multiple tasks simultaneously
- Detailoriented and highly organized
- Strong written and verbal communication skills
- Team player who feels there is no task too small
- A love for quality gear great design and the environment
- Experience with Shopify Gorgias Klaviyo and Loop a plus
- Applicants must be currently authorized to work in the United States.
- Must be able to commute to Chicago office 12 times a week.
Interested Take these next steps...
- Upload resume.
- Before you submit write a note letting us know why you are a great fit for our team and the position!
Required Experience:
IC
Employment Type
Full-Time
