Account Manager - Territory SMB
Account Manager - Territory SMB
Posted on :
07-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-05-2025
Job Description
We believe that the way people interact with their finances will drastically improve in the next few years. Were dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo SoFi several of the Fortune 500 and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaids network covers 12000 financial institutions across the US Canada UK and Europe. Founded in 2013 the company is headquartered in San Francisco with offices in New York Washington D.C. London and Amsterdam.
At Plaid our mission is to unlock financial freedom for everyone. There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo SoFi and Betterment several of the Fortune 500 and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaids network covers 12000 financial institutions across the US Canada UK and Europe. Founded in 2013 the company is headquartered in San Francisco with offices in New York Washington D.C. London and Amsterdam. #LIHybrid
The Account Management team in Plaids SMB customer segment leverages our deep technical product and industry knowledge to help our small and mediumsized customers build and scale amazing applications. We act as partners advisors and advocates for our customers to shape how consumer and business interactions with their finances will drastically improve in the coming years.
Plaid is looking for a customerfacing professional to manage and grow our client relationships with a portfolio of customers in our SMB segment. Many of these customers are longterm partners and drive significant revenue for Plaid. The Account Manager will be responsible for further deepening relationships and fostering the next stage of growth with these clients.
The right candidate is naturally adept at building strong partnerships and has demonstrated success owning and growing customer relationships including developing a deep understanding of customer priorities motives and key drivers and cultivating external stakeholder relationships; is deeply curious and solutionsoriented; and has demonstrated success working internally and crossfunctionally to drive solutions for customers.
You will be your customers primary point of contact and will work with them on all stages of integration scaling product expansion and account management. You will be responsible for working directly with external stakeholders from developers to executives to help them create the applications that will empower businesses and consumers with their financial data.
Responsibilities
- Own the overall relationship with customers identifying key stakeholders and building relationships with the core team interacting with our solutions.
- Manage partnership commercial and technical initiatives; develop and implement strategies that increase existing and new product adoption engagement and growth at scale to drive revenue.
- Lead regular account initiatives including ongoing checkpoints business reviews and technical escalations; identifying critical goals and key performance indicators to clearly understand and measure client satisfaction.
- Be an advisor and provide consultative guidance on Plaid and industry best practices as customers build and scale their applications.
- Enable successful and consistent renewals to maintain existing segment revenue as well as identify and execute new growth opportunities with customers in support of the Sales team.
- Be a champion for our customers and work with our internal Plaid teams to translate customer feedback into product insights; partner with customer stakeholders to ensure alignment between their business and product priorities and Plaids.
- Partner and collaborate with internal crossfunctional counterparts such as Account Executives Support Commercial and Product teams to drive successful outcomes for Plaid and our customers.
Qualifications
- 36 years of relationship management experience.
- Experience managing customer portfolios in financial services or technology industries is a strong plus
- Ability to partner with Sales teams to drive successful outcomes for Plaid customers; previous deal experience preferred
- Ability to collaborate closely with Plaids technical teams to ensure customer application launches are timely and successful; previous B2B technology experience is a plus
- A strong business generalist with an acute product sense and ability to drive revenue growth
- Ability to quickly understand new technologies and complex conceptsAbility to solve complex customer challenges through creative problemsolving and collaboration with crossfunctional teams
- Interest in financial services and technical products; grit enthusiasm and a high degree of intellectual curiosity
$99840 $157440 a year
The target base salary for this position ranges from $99840/year to $157440/year. The target base salary will vary based on the jobs location.
Our geographic zones are as follows:
Zone 1 New York City and San Francisco Bay Area
Zone 2 Los Angeles Seattle Washington D.C.
Zone 3 Austin Boston Denver Houston Portland Sacramento San Diego
Zone 4 RaleighDurham and all other US cities
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan including medical dental vision and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position candidates work experience and skillset and location. Pay and benefits are subject to change at any time consistent with the terms of any applicable compensation or benefit plans.
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesnt fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race color national origin ethnicity religion or religious belief sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age military or veteran status disability or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability please let us know at Please review our Candidate Privacy Noticehere.
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesnt fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race color national origin ethnicity religion or religious belief sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age military or veteran status disability or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability please let us know at
Please review our Candidate Privacy Noticehere.
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesnt fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race color national origin ethnicity religion or religious belief sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age military or veteran status disability or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability please let us know at
Please review our Candidate Privacy Noticehere.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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