Test Scheduler
Test Scheduler
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Salary Not Disclosed
1 Vacancy
Job Description
At Healthcare Outcomes Performance Company(HOPCo) we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
- Competitive Health & Welfare Benefits
- Monthly $43 stipend to use toward ancillary benefits
- HSA with qualifying HDHP plans with company match
- 401k plan after 6 months of service with company match (Parttime employees included)
- Employee Assistance Program that is available 24/7 to provide support
- Employee Appreciation Days
- Employee Wellness Events
As HOPCO continues to grow we are looking for a Test Scheduler in our Corporate Headquarters.
Please see below for the functions and requirements to be a Test Scheduler with HOPCo.
ESSENTIAL FUNCTIONS
- Schedules tests for the patient within practice management program or at outside facilities based on insurance patient preference physician preference and or location
- Gathers pertinent information from insurance carriers physician and patient chart to make certain of appropriate matching to contracted service providers
- Call patients to schedule test within required time as designated by policies and procedures
- Provides ongoing communication with patients regarding precertification authorization financial counseling and scheduling process.
- Responds to patient questions and complaints as required resolving problems and maintaining high patient satisfaction levels.
- Communicates clinical instructions needed for appointments/procedures.
- Input required data to include referrals plus and coded notes.
- Accurately updates patient information in the practice management system and EMR as well as any changes or additions to the schedule. Performs all required documentation of work completed.
- Accurately updates patient information in the practice management system and EMR as well as any changes or additions to the schedule. Performs all required documentation of work completed.
- Initiate authorization for the test within the required time as designated by policies and procedures.
EDUCATION
- High school diploma/GED or equivalent working knowledge preferred.
EXPERIENCE
- 02 years of test scheduling experience or related experience.
- Must be able to communicate effectively with physicians patients and the public and be capable of establishing good working relationships with both internal and external customers.
KNOWLEDGE
- Knowledge of insurance plans.
- Knowledge of computer systems.
- Knowledge of grammar spelling and punctuation to type patient information.
SKILLS
- Skill in customer service and an understanding of HOPCo code of conduct and culture.
- Skill in communicating effectively with physicians clinical staff hospital staff and the public.
- Skill in establishing good working relationships with both internal and external customers.
ABILITIES
- Ability to maintain patient confidentiality.
- Ability to communicate with upset and frustrated patients.
- Ability to obtain patient history and medical history.
- Ability to work on multiple projects and to prioritize tasks. Ability to meet time sensitive goals.
ENVIRONMENTAL WORKING CONDITIONS
- Normal office environment.
PHYSICAL/MENTAL DEMANDS
- Requires sitting and standing associated with a normal office environment.
- Some bending and stretching required.
- Manual dexterity using a computer keyboard phone and scanner.
The HOPCoteam is dedicated to making the lives of others better by practicing exceptional patient care. If you would like to be part of a dedicated dynamic healthcare team in a challenging rewarding environment The CORE Institute is the right place for you to grow your career.
#HOPCo
#CORE
Employment Type
Full-Time
