Software Development Engineer, CS Knowledge

Join the Amazon Customer Service (CS) Technology organization as a Software Development Engineer on our advanced platform services engineering team.

We develop and maintain search and retrieval capabilities across the Global Content Store (GCS) and its diverse content sets. Our investments optimize content discoverability implement advanced search algorithms and ensure accurate query results. We support content indexing content chunking taxonomy management and multilingual search functionalities. We enable seamless access to support the content management lifecycle for both customer selfservice and associate systems serving billions of monthly requests globally. If youre passionate about developing innovative solutions designing highly distributed systems that scale and building for the future this is the opportunity for you. Youll tackle algorithmically complex challenges working on frontend and backend services that seamlessly scale to meet customer needs. Additionally youll have the chance to work on pioneering Large Language Models (LLMs) and Generative AI initiatives that are reshaping the call center industry.

Key job responsibilities
Solve complex problems by applying appropriate technologies and best practices.
Collaborate with the team to invent design and build stable highperforming and scalable software solutions.
Make judicious tradeoffs reuse existing components where feasible and carefully manage dependencies.
Provide technical guidance and advise on the teams direction and offer feedback on designs.
Create prototypes to assist in decisionmaking processes.
Foster crossteam collaboration by working closely with partner teams across the organization.

A day in the life
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!

Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular fulltime employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

About the team
The mission of the CET team within Customer Service is to create Earths best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. You will be a key component of our leadership team and will influence our science and engineering teams to deliver Worldwide SelfService Automation (SSA) products and Customer Service Agent (CSA) facing Automation products influenced by GenAI.

3 years of noninternship professional software development experience
2 years of noninternship design or architecture (design patterns reliability and scaling) of new and existing systems experience
Experience programming with at least one software programming language
Bachelors degree in computer science or equivalent

3 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129300/year in our lowest geographic market up to $223600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.