Client Services Director, Retail
Client Services Director, Retail
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Salary Not Disclosed
1 Vacancy
Job Description
About Flywheel
The Opportunity
We are looking for a leader to join our Retail team who will focus on team development and support; client retention and growth; and development of Flywheels further expansion as the leading Digital Commerce Solution. This role requires proven eCommerce experience in the Retail Media space strong people management and leadership skills and a passion for working with clients at executive levels from business acquisition through to ongoing growth and development. This role will work alongside the current Client Services Leadership team across all media functions and the ideal candidate is selfmotivated collaborative and results oriented. The ultimate goal for this role is to help grow our clients business across all retail opportunities retain clients and assist in developing our internal team.
What You Will Do:
- Build and maintain strong client executive relationships to foster long term partnerships and prospect referrals while identifying ways to drive incremental value to clients and fostering an environment for candid partnership feedback
- Oversee multiple client teams providing guidance in ensuring strong performance against client goals and identifying and resolving any client issues
- Identify opportunities to grow revenue with existing clients that are consistent with client growth objectives and in their best interests
- Jointly oversee and implement the strategy of Flywheel Digital considering how best to scale in an effective and efficient way.
- Act as a brand ambassador for Flywheel both internally by sharing market insight trainings etc and externally through participating in business development conferences webinars share groups and client trainings
- Ensure team has the training resources and ongoing professional development they need to succeed personally and professionally as they deliver value to our clients everyday
- Maintain team morale and motivation as we operate in a hybrid work environment
- Constantly seek ways to improve teams operating efficiency optimizing time spent vs. quality of delivery while maintaining work/life balance across the team
- Contribute to all hiring team structuring and account resourcing decisions in the team
- Travel required based on client needs
Who You Are:
- 10 years of eCommerce experience across Digital Commerce retailers & intermediaries or in an similar industry and role
- An expert in the fundamentals of ecommerce retail and/or media (search display video social etc.)
- Proven track record prioritizing in a fast paced environment with competing internal and external priorities
- Team player with a genuine desire to contribute to the overall success of Flywheel
- Team management experience with demonstrated leadership mentoring and coaching skills
- Strong business acumen problem solving & analytical skills
- Excellent communication and organizational skills
- Results driven with strong customer focus
- Experience in presenting and influencing at Executive level
- Ability to quickly adapt to changing environments
- Bias for action and ability to achieve objectives and goals with optimistic energy and tenacity to defeat barriers
- Proactive and independently motivated
- Intellectually curious and a quick learner
Working at Flywheel
- We have office hubs across the globe where team members can go to feel productive inspired and connected to others team members go into Hub Offices 3x a week
- Flexible vacation time
- Great learning and development opportunities
- Benefits that help you live your best life
- Parental leave and benefits
- Volunteering opportunities
- If youre looking to connect with teammates on a topic of inclusion and identity chances are theres an ERG for that.
- So you know: The hired candidate will be required to complete a background check
- Learn more about us here: Life at Flywheel
The Interview Process:
Inclusive Workforce
Flywheel Commerce Networks goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in EVerify. All applicants will receive fair consideration for employment. We do not discriminate based upon race color religion sex sexual orientation age marital status gender identity national origin disability or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the application and interview process please let us know at so that we can support you.
Required Experience:
Director
Employment Type
Full Time
