Bankruptcy Production Specialist II
Bankruptcy Production Specialist II
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Job Description
The position is described below. If you want to apply click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application youll be invited to create a profile which will let you see your application status and any communications. If you already have a profile with us you can log in to check status.
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
Responsible for processing bankruptcy information from the U.S. Bankruptcy Courts Clients Attorneys and/or Trustees. Review and process accounts/cases through reports or queues in Workflow systems. Conduct research when needed or upon the direction of Management and/or Bankruptcy Officers. Thoroughly notate case and account statuses systematically to ensure all internal parties understand case dispositions. Understand the importance of risk mitigation practices and follow all internal guidelines to ensure the bankruptcy laws are adhered to.Assist in the management of bankruptcy cases by:
Ensure Proofs of Claim are filed accurately and timely.
Prepare reaffirmation agreements as appropriate.
Process daily mail and work critical event reports that are applicable to Truist accounts.
Research loan documentation issues loan balances payments charges and customer liability on all loan systems.
Bankruptcy Phone Team Specialists with no prior bankruptcy and/or call center training. Take inbound calls from clients attorneys trustees and other internal departments. Appropriately and accurately take calls and interpret client/third party needs. Complete tasks adhering to internal and bankruptcy guidelines. Communicate clearly and thoroughly with all parties.
Bankruptcy Operations Team members exhibit mastery of Bankruptcy Production Specialist I roll.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time. 1. Research bankruptcy case information utilizing U.S. Bankruptcy Court web sites and other third party resources.
2. Knowledge of federal bankruptcy forms and how to complete them accurately by pulling needed information for loan systems and/or account documentation.
3. Communicate in verbal or written communication with attorneys and Bankruptcy Trustees as directed.
4. Bankruptcy Phone Team teammates require exceptional communication skills and the ability to show empathy in difficult situations.
5. Collect and compile information data and forms for management of bankrupt accounts.
6. Accurately update applicable loan systems with correct bankruptcy coding to ensure all bankruptcy legislation is adhered to.
7. Maintain a working knowledge of bankruptcy law and codes.
8. Maintain positive working relationships between peers and managers as well as clients court personnel attorneys trustees and other internal partners.
9. Train other Bankruptcy Production Specialists on current best practices. Includes training of new teammates into Bankruptcy Management.
10. Meet/exceed all performance metrics established by Bankruptcy and Default Management.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High School diploma or equivalent
2. 12 months of bankruptcy or financial experience and/or
3. Mastery of all skills expected at the Bankruptcy Production Specialist I role
4. Strong communications and analytical skills
5. Ability to learn and understanding bankruptcy procedures
6. Exceptional when participating in a team environment
7. Good verbal and written communication skills
Preferred Qualifications:
1. Associates paralegal degree or two years of legal secretarial or bankruptcy paralegal training
2. Prior experience working in a banking or corporate office environment
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment taxpreferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by fulltime or parttime status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any nontemporary position for which you apply based on fulltime or parttime status position and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the LawPay Transparency Nondiscrimination Provision EVerify
Required Experience:
Unclear Seniority
Employment Type
Full-Time
