HCA Ops Manager
HCA Ops Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data at the right time in the right format.
Our platform is powered by the largest most diverse health data network in the U.S. enabling data to be secure accessible and usable to inform better health decisions. Datavant is trusted by the worlds leading life sciences companies government agencies and those who deliver and pay for care.
By joining Datavant today youre stepping onto a highperforming valuesdriven team. Together were rising to the challenge of tackling some of healthcares most complex problems with technologyforward solutions. Datavanters bring a diversity of professional educational and life experiences to realize our bold vision for healthcare.
This position serves as a key role on the leadership team and assists in establishing anddelivering on the global organizational strategic plans for the partnership with clients. Thisposition provides direction leadership and management of staffing/direct reports. This position is responsible for planning leading organizing and executing operations in order to provide forquality customer services and high customer satisfaction financial profitability and a trained andsatisfied workforce.
You will:
- Leadership Responsibilities
- Oversee regional staff and daytoday operations of identified locations and work to standardize operations with all cross functional teams and departments internal and external to Ciox.
- Escalates customer issues/concerns/problems in a proactive and timely manner
- Demonstrates a solid understanding of the meaningful financial metrics driving the Company business including revenue mix revenue per business day labor per payroll day and labor productivity standards and utilizes this information to manage his/her operations
- Will have a comprehensive understanding of workflow and how to optimally use Company technology at all assigned field locations.
- Will have a comprehensive understanding of all new product lines and will be responsible for ensuring that staff are trained on all new products
- Recruits and hires competent qualified staff commensurate with defined job responsibilities.
- Ensures that staff is oriented timely trained and the competence of staff is assessed annually
- Support a service operations environment that focuses on customer satisfaction through service delivery excellence and Quality Improvement processes.
- Ensure that deadlines are met and respond to emails phone messages and other requests for information timely.
- Administers payroll biweekly.
- Conducts accurate meaningful & timely performance management reviews and appraisals with progressive disciplinary actions carried out all fairly and consistently according to policies procedures and laws/regulations.
- Troubleshoot equipment issues enlisting Help Desk to resolve all escalated matters.
- Adheres to Code of Conduct policy
- Confidentiality
- Responsible for upholding security and confidentiality regulations and facility policies and procedures for access and review of all medical records.
- Customer Service Skills
- Meet with Directors Administrators or COOs to discuss service issues/opportunities and resolve complaints timely
- Provide quality service to ensure 100% member retention; Quarterly Member consults with facility/site management.
- Customer Retention and Satisfaction.
- Organize and conduct Monthly and Quarterly Business Reviews with customer per region.
- Ensure monthly staff meetings daily huddles are maintained per site.
- Responsible to assist Director of Operations with day to day responsibilities as assigned.
- Performs all other duties as assigned.
What you will bring to the table:
- A High School Diploma or GED
- Must be 18 years of age or older
- Must have valid drivers license
- Driving record and Proof of Insurance that is acceptable per companys driver policy
- Demonstrated ability to lead people and achieve defined results
- Exceptional organizational and multitasking skills to manage competing priorities
- Proven track record for problem analysis and resolution at both a strategic and functional
- level
- Excellent written oral and interpersonal communication skills
- Ability to Telecommute per HR requirements
- Proficient skillset with Microsoft Office suite and ability to learn new technology software
- platforms
- Ability to travel as needed/ required for the position
Bonus points if:
- Fouryear degree in business or related field
- RHIT or RHIA certification
- 2 years of ROI or Operational Management experience in related field
- Knowledge of ROI and HIM Services
- Typing skills (50 wpm)
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a highperformance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.
At Datavant our total rewards strategy powers a highgrowth highperformance health technology company that rewards our employees for transforming health care through creating industrydefining data logistics products and services.
The range posted is for a given job title which can include multiple levels. Individual rates for the same job title may differ based on their level responsibilities skills and experience for a specific job.
To ensure the safety of patients and staff many of our clients require postoffer health screenings and proof and/or completion of various vaccinations such as the flu shot Tdap COVID19 etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a casebycase basis. Depending on the state in which you will be working exemptions may be available on the basis of disability medical contraindications to the vaccine or any of its components pregnancy or pregnancyrelated medical conditions and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected learn more about our commitment please review our EEO Commitment Statement here. Know Your Rights explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay.
At the end of this application you will find a set of voluntary demographic questions. If you choose to respond your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses not individual ones. In fact we arent even able to see whether youve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment please contact us at. We will review your request for reasonable accommodation on a casebycase basis.
For more information about how we collect and use your data please review our .
Required Experience:
Manager
Employment Type
Full Time
