Technical Associate â IT Support
Technical Associate â IT Support
Posted on :
07-05-2025
Employer Active
1 Vacancy
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Job Description
Inviting applications for the role of Technical Associate IT Support
Responsibilities
24x7 Level 1 IT Service Desk support through Phone Chat Email Voicemail & Web (Selfservice)
Provide Incident query and service request management and monitoring (incl. escalation)
Initial remote desktop support user access management password reset Windows and OS support etc.
Review and Maintain internal Service Desk Support/knowledge Base
Implement and Maintain selfservice/selfhelp resources and services
Report on known outage and service impacts
Qualifications we seek in you!
Minimum Qualifications / Skills
Must have a technology and service desk background
Graduate in any stream
ITIL certification
Multitasking skills.
Ability to pay attention to detail.
Preferred Qualifications/ Skills
Good communication skills
Familiar with ITIL framework.
Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz. Windows 7 Windows 8 and Windows 10.
Beginning to intermediate knowledge of installation and troubleshooting of the following software suites: Adobe Microsoft Office and other productivity suites.
Expertise in Active Directory administration including creation of domain/exchange accounts.
Excellent troubleshooting skills.
Good interpersonal skills and attention to customer service.
Ability to work effectively in a fastpaced environment.
Ability to communicate effectively.
Ability to effectively prioritize incidents and service requests.
Ability to work in flexible hours based on business demands and oncall support in off business hours and on weekends as necessary.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on X Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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