Guest Services Manager
Guest Services Manager
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Job Description
Working with us provides great benefits including:
- Access your pay as you earn it through our financial wellbeing platform Wagestream a tool that lets you track your earnings in realtime access a percentage of your pay as you earn it learn easy tips for managing your money and save straight from your pay into pots for the future.
- Discounted Hotel Stays across our UK sites and if you work for a branded venue around the World!
- 50% off Food & Beverage at all our Hotels & F&B Venues
- Spa Discounts at our venues with a Spa
- Retail Cinema & Leisure Discounts
- Development Opportunities via our Grow with us initiative including Apprenticeship opportunities our Development Programmes and more!
- Monthly Star of the Month Awards
- Longservice Awards that start after 1 year of service
- Recommend a Friend Incentive Be rewarded for referring someone you know!
- Access to a confidential Employee Assistance Programme (EAP) available 24/7 365 days per year.
- Pension Scheme
- Other incentive programmes that run throughout the year
About the role
The moment a guest steps into one of our hotels they walk into a genuinely memorable experience. Youll deliver this through leading the guest services team whilst on shift acting as Duty Manager and creating a unique and special visit for our guests. Youll also create the warm atmosphere that make our guests feel at home in any location as well as ensuring they have an enjoyable and successful stay. In this multiskilled role you may also be involved in reservations sales and revenue preparing and serving food and drinks and organising the conference and events facilities.
About you
You will have experience in a hotel reception at supervisor level be able to demonstrate initiative and be someone who has a reputation for delivering great guest service.
- Excellent leadership skills with experience of developing and leading a team
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience proactively resolving any challenges that may arise
- Strong communication skills through a variety of means
- Flexible and adaptable with the ability to stay calm under pressure adapting your approach to complete routine and nonroutine tasks
- High attention to detail and accuracy great at managing ones own time and the time of the team
About us
At Cairn Group were ambitious. With a varied and extensive UK portfolio of hotels bars and restaurants in our portfolio were focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core with a growing team and sites UK wide.
#INDLP
Required Experience:
Manager
Employment Type
Full-Time
