Group Reservation Coordinator- Conrad Los Angeles
Group Reservation Coordinator- Conrad Los Angeles
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$ 27 - 30
1 Vacancy
Job Description
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to have an awardwinning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Access to your pay when you need it through DailyPay
Medical Insurance Coverage for you and your family
Mental Health Resources
BestinClass Paid Time Off (PTO)
Go Hilton travel discount program
Supportiveparental leave
Matching 401(k)
Employee stock purchase program (ESPP) purchase Hilton shares at 15% discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending upon propertyspecific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
The hourly rate range is $27 $30 and is based on applicable and specialized experience and location.
We will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.
EOE/AA/Disabled/Veterans
Be a part of the newest luxury hotel in downtown LAConrad Los Angeles! As part of the billiondollar projectThe Grand LA this is the 7thConrad Hotel in the U.S. and the 1stin California.
Located in Downtown LAs cultural corridor Conrad Los Angeles is the citys newest luxury destination featuring over 300 rooms a worldclass spa a 16000squarefoot rooftop pool deck 12000 square feet of event space and three dynamic dining experiencesincluding our signature restaurant San Laurelall in partnership with Chef Jose Andres awardwinning restaurant groupJoseAndresFoodGroup.
In this role as Group Reservation Coordinator you will be in charge of efficient operation of inhouse reservations through the selling of guest rooms and maximization of revenues. Liaises between clients and the hotel team. Acts as main point of contact for group room reservations performs administrative and inventory work.
The ideal candidate must have a minimum of two (2) years of experience in customer service and one (1) year of experience in hotel front office sales or reservation. A high school diploma or equivalent is required. Previous experience with Delphi or Hilton OnQ is strongly preferred. Ability to effectively deal with internal and external guests some of which will require high levels of patience tact and diplomacy to defuse anger collect accurate information to resolve conflicts. Basic math skills including the use of a calculator and Excel. Ability to listen and effectively comprehend the English language. Ability to bend stoop walk lift/push/pull up to 20 lbs with or without reasonable accommodation.
What will I be doing
Create group masters in OnQ PMS.
Process and handles group rooming lists and reservations by inputting data into the system.
Monitors Group Blocks after they have been entered in the system. Updates Group Pickup Report for review and analysis in weekly meetings.
Ensure Master account includes attrition meeting room rental porterage housekeeping fees audio visual requests and all other miscellaneous charges before the bill is sent to accounting.
Attend weekly resume meetings to review blocks and pickup.
Attends weekly Revenue Management PreCon PostCon and other designated meetings as required as reservations point of contact.
Monitor/Followup on all group cutoff dates. Attend Sales Daily Connect each morning.
Assist with Consortia & Business Travel reservations as needed.
Maintain and enter accurate rate and inventory information in Delphi OnQ R&I GRO and OnQ PMS and in a timely manner. Maintain / monitor group inventory in CRS.
Assists with Room Inventory Management & balancing as it relates to group blocks.
Communicates and verifies information between Meeting Planners Housing Bureaus Sales Events and Front Office. Audits group reservations for accuracy in OnQ PM. Looks for special requests coding issues and billing requirements. Ensure that all group rooms statistics reports are accurate and consistent.
Ensure that all revenue management related systems are maintained including: OnQ RMS GRO OnQ PMS Passkey and Delphi.
Employ the assistance of the Sales Front Office Housekeeping teams as necessary. Provides clerical support and assistance to management as needed.
Maintain an organized and clean work area and hotel environment.
Other duties as assigned.
Required Experience:
IC
Employment Type
Full-Time
