Lead Float Site Assistant - ARCHES Sheltering

The ARCHES Project is looking for a Lead to join their team! This position will provide direct support to sheltering services for the homeless population at ARCHES shelters in Polk and Marion counties. Responsibilities include supporting daily operations including cleaning and laundry services clerical duties data collection & entry assisting clients with navigation to resources answering client questions and other special projects as needed. In addition The Site Assistant III will also be responsible for training and updating Site Assistants and volunteers on applicable policies and procedures and exercise strong decisionmaking skills while providing leadership when urgent matters arise while management is not available or on site.

This position requires flexibility to work graveyard shift from 12am 8:30am a graveyard differential will be added to the base pay.

Candidates must submit applications by 5/16/2025 in order to be considered for first round interviews.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge skill and/or ability required.

EDUCATION and/or EXPERIENCE

• High School diploma or GED.

• Two years of experience in customer service social services or other clientfacing roles.

• Preferences given to applicants who have experience working with people experiencing homelessness or atrisk of becoming homeless; and/or work experience with the public in a healthcare or community services setting.

CERTIFICATES LICENSES REGISTRATIONS

• Driver qualifications are required for this position. Valid driver license insured vehicle available for use on the job and a satisfactory drive record for the previous three years are required

• Candidate must pass a comprehensive MWVCAA background screening prior to employment.

• Basic Life Support/First Aid Certification is required within first 30 days of hire.

• Food Handlers Card or ability to obtain within 30 days.

• Candidate must pass preemployment and random drug screenings.

KNOWLEDGE SKILLS AND ABILITES

• Demonstrated proficiencies in Microsoft Office (including Outlook) videoconferencing platforms and web tools.

• Exhibits a positive attitude and engages with others in a cooperative and supportive manner.

• Demonstrates tact diplomacy and empathy when communicating formally and informally with clients staff and program partners.

**ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be allinclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Serves as primary point of contact for respective work shift.

• Trains incoming staff members and volunteers on applicable duties processes and policies. Answers questions and aids coworkers as needed.

• Focuses team toward primary program goals and exemplifies the positive culture.

• Ensures data collection and quality. Inputs service usage information into the Health Management Information System (HMIS) and Shelter point.

• Provides program support such as: cleaning site upkeep laundry and supportive services client engagement and assistance including answering the telephone monitoring client and facility safety.

• Assists other staff and volunteers in providing a calm clean and safe environment for residents.

• Promotes a safe and healing environment for individuals that are victims of trauma through trauma informed engagements clear boundaries and supportive case management.

• Attends and engages in required annual trainings and remains uptodate on policies and procedures for the ARCHES program.

• Pursues Program Critical Strategic Goals including: Embraces the mission and philosophy of Trauma Informed Care Motivational Interviewing client centered services Coordinated Assessment and Harm Reduction

• Performs cleaning janitorial and laundry tasks in support of daytoday sheltering operations.

• Supports nutrition staff as needed by completing various kitchen tasks including cooking meals.

SUPERVISORY RESPONSIBILITIES

There are no supervisory duties in this position.

PHYSICAL AND MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Regularly lift and/or move 20 pounds and occasionally lift and/or move up to 50 pounds.

• Manual dexterity for handling personal items food clothing sacks carts and use of computers and written intake processing.

• Requires frequent moving/walking and standing in the shelter setting and outdoor spaces.

• Driving in all weather conditions to ARCHES sites in Polk and Marion counties.

• Maintains calm disposition when clients or others may become escalated applying crisis intervention and deescalation techniques for all participants.

• Regulates emotions during interactions with escalated clients and staff.

• Regulates emotions and handles pressures of frequent demands for attention time and work tasks.

WORK ENVIRONMENT

• Close quarters with residents that are experiencing chronic homelessness substance use disorders and/or severe and persistent mental illness and/or unpredictable behavior.

• Primarily indoor work environment with frequent interruptions and demands.

• Exposure to trash and potential biohazards.

• Required to work outside of normal business hours including nights weekends and holidays.

• Ability/flexibility to accept work shifts or trade shifts with short notice (for example same day for a callout).

MWVCAA is committed to promoting and achieving diversity equity and inclusion with employees and with those we serve. The agency strives to be an employer of choice with a vision for all people to be respected for their infinite worth and supported to envision and reach a positive future.

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race religion color national origin sex sexual orientation gender expression age veterans and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process or reasonable accommodations to perform the essential duties of the position please notify a member of our team at (503).

*MWVCAA is a Second Chance Employer supporting individuals with criminal records with a fair and equal opportunity at employment. A background check will be conducted for this position. A criminal record will not automatically disqualify an individual from a job unless there is a specific legal exclusion. MWVCAA will consider convictions as they relate to job duties and responsibilities and consider the length of time since the offense.

**This is a partial list of essential duties and responsibilities. To review the full job description download below.

If you need ADA accommodations to apply for MWVCAA job openings please contact Human Resources at or callto ask for a HR Team Member.