Customer Care Officer
Customer Care Officer
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Job Description
Weredelighted to be recruiting for a new Development Customer Care Officer to join our hardworking team! You will be looking after our newly built homes for one to two years after theyve been built. We will provide you with full training and future opportunities for your professional development.
Thisrole willbe based from our Eastleigh office. Travel between our office locations (Yeovil and Bracknell) may be required so you will need a driving licence and access to your own vehicle.
Your main purpose will be to Keep our customers informed on any outstanding works happening within their home whilst ensuring customers receive a consistent efficient personal service.
Here are Abri we are all about driving customer satisfaction so if there are any mistakes that need extra attention we will need you to ensure any complaints are dealt with promptly and any property defects are allocated to the right developer to action.
This is a great opportunity to build on your working relationships and stakeholder management troubleshoot problems and drive solutions.
So if youre passionate about customer service and property wed love to hear to from you!
Who we are
Abri is a large housing provider who own and manage over 55000 homes and various community assets serving more than 120000 customers across the South of England.
We believe everyone has the right toa good qualitysafewarmand sustainable home in a community where theycanbelonggrowand does that look like in real terms
Wereinvesting 689mover the next ten years in our existing homes to improve building safety and make them more energy efficient.
- Weredelivering 10000 homes by 2030 ensuring affordable housing isbuiltwhereitsneeded most
- Wereinvesting in our communities to address local issues and create opportunities for everyone
As we growwerereestablishing our strong local presence toprovideareally goodservice. Abri has adopted a regional approach to service delivery withouroperating areas split into three each with their local governance our colleagues aremore visibleaccountableand better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategicobjectivescan be found at.
What you can expect
What you can expect
28 days holiday the opportunity to buy and sell holiday
Generous pension scheme with contributions up to 10%
Money off tons of high street and online retailers
Life assurance of 5x your annual salary
Generous parental and family leave
Health and wellbeing packages
Flexible working
Free eye tests
Cycle to Work scheme
About you
Weve all got different backgrounds strengths and experiences. But we share the same values. Its these shared values that bring us together as one team.
Our colleagues embrace these every day. Be the difference to our customers and colleagues always curious and look for better solutions achieve together by working in partnership with others own it openly through working with others in an open and honest way and finally embrace possibility and see changes and challenges as welcomed opportunities.
If you share our values and want to make a real difference in the world youre on to a winner and wed love to hear from you!
Be yourself
Abri is committed to promoting an inclusive culture. We want our colleagues to bring their individual differences life experiences and knowledge into the workplace and we welcome their contribution to our amazing company. Everyone is different everyone is unique.
To our agency friends
We already have a number of carefully selected agency partners who know our business well and who support our inhouse recruitment team during exceptionally busy periods. Were not looking to add to our preferred supplier list right now but if youd like to be considered at a future date please dont hesitate to register on our procurement portal.
Documents
Required Experience:
Unclear Seniority
Employment Type
Full-Time
