Night Auditor
Night Auditor
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Job Description
We are hiring a Night Auditor!
WHO WE ARE:
At the Element by Westin Calgary Downtown we believe our employees are the heart and soul of our guest experience. We are committed to fostering a culture of inclusivity innovation and personal growth. By joining our team youll be part of a dynamic environment that values sustainability wellness diversity and a passion for excellence.
Element by Westin Calgary Downtown is an allsuite hotel located in Calgarys vibrant westend focused on the wellness of our guests and associates alike with features like an extensive fitness center healthy breakfast options and our exploreready Bikes to Borrow program. Our petfriendly hotel offers suites with fully equipped kitchens ideal for longer stay guests. In our lobby youll find Wander Caf a relaxed and airy local hangout while the 12th floor offers Bow & Bend our signature restaurant and lounge featuring a scenic rooftop patio.
Are you ready to join a fresh fun team determined to provide meaningful personalized experiences
WHO are we looking for you may ask
We are in search of warm friendly courteous and professional Night Auditors. Working at the front desk means you are the hub of the hotel. Your role is key to the overall experience the guests will have. Your keen sense of being proactive responsive and caring will make all the difference. If you enjoy engaging with others working overnight shifts providing leadership and have a high sense of responsibility including proficiency with numbers we want to meet you!
Key accountabilities include:
- Always provide the highest quality of service to our guests greeting and welcoming them upon their arrival registering them into the computer verifying reservations addresses and credit information.
- Reconcile and complete all daily front office work.
- Run night audit procedures in front office system.
- Accept payment for guests accounts both at the time of registration and checkout.
- Maintain an accurate report of receipts and deposits.
- Post miscellaneous charges as required.
- Answer telephones in a timely and professional manner.
- Accept and create reservations utilizing the standards set by the reservation department.
- Know and effectively run all emergency procedures overnight including contacting key managers.
- Perform nightly accounting and financial tasks including balancing and reconciling all accounts.
- Prepare and distribute daily financial reports to management.
- Ensure daily revenues and settlements are in balance.
- Ensure all credit card transactions are recorded correctly and reconciled with POS.
- Ensure handling of credit card reconciliation discrepancies in a timely manner.
- Be knowledgeable in Marriott Bonvoy rewards program and promotions.
- Keep lobby and desk area clean and presentable.
- Offer and properly handle requests for wake up calls.
- Communicate with incoming staff and management by logging pertinent information in the pass on log.
- Practice safety standards at all times leading by example.
WE WOULD LIKE TO KNOW ARE YOU
- An experienced professional with a minimum of one year of experience as a Night Auditor Supervisor or Team Lead in a similar sized hotel property.
- A Hospitality or Tourism program graduate or degree holder.
- Someone with an outstanding work ethic along with a track record of reliability punctuality and an approachable demeanor and a strong commitment to Safety.
- Someone with excellent mathematical ability with a focus on detail and accuracy.
- Someone who places priority on providing guests with the best possible experiences going above and beyond to ensure total satisfaction and guest loyalty.
- An exceptional problemsolver knowing how to troubleshoot and resolve situations efficiently.
- Able to work well under pressure and enjoy a fastpaced environment.
- An excellent communicator who values teamwork and collaboration.
- Able to work overnight shifts including weekends and holidays.
- Physically able to frequently stand sit walk bend stoop kneel push pull crouch and lift or carry objects up to 40 pounds or more.
Benefits of Working for Concord Hospitality
Concord associates earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide associates with ample opportunities to shine within the company as well as within the brand.
Working for Concord Hospitality
Concord Hospitality invests in our associates by providing training and development at all levels. Our Associate First culture supports and inspires personal development both within the workplace and beyond. Concords associates are what our company is built upon and we strive to recognize them for their hard work dedication and commitment to excellence. We value worklike harmony diversity and our commitment to provide the best customer service and quality accommodations possible in every market we exist.
Our cornerstones: Quality Integrity Community Profitability and FUN!
If you are proven achiever looking for a culturerich and awardwinning company and you are ready to lead an amazing brand in a great and thriving locationwe may be the perfect fit!
Apply today!
Employment Type
Full-Time
