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Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1. Develop administer and provide oversight to a defined governance program with focus on adherence to regulatory requirements risk management framework and corporate enterprise policies and standards to ensure consistency and operations within segment risk appetite. Key activities to include but not limited to development of quality control testing; management of controls policies and procedures inventory documentation and adherence; management and update to business continuity plans; issues management and other activities to provide structure and clear direction and support across the division.
2. Lead reviews and priority ranking of divisions current and emerging risks and priorities and industry trends for escalation and awareness to Head of Digital Client Experience & Marketing DCXM leadership risk advisors and other stakeholders as required or necessary.
3. Lead and advise the division through internal and external testing audit engagements and regulatory exams as well as other assessments and similarly aligned requests.
4. Lead and promote business leadership in ownership of gaps selfidentified issues and risk acceptance advising on remediation activities/solutions and strategies where appropriate; quickly ensure escalation paths where warranted for timely input and resolution.
5. Lead and coordinate the monthly DCXM Risk Working Group to curate relevant risk related topics and risk reporting specific to DCXM for review and engagement with DCXM Senior Leadership Team and key first second and third line of defense partners.
6. Prepare and review of key reports trend analysis and other information that may be required; proactively provide a holistic view of aggregated risk issues and oversee remediation activities across DCXM escalating items of concern to leadership GCO or applicable risk working groups.
7. Collaborate and direct report development and enhancement needs for support monitoring and oversight to identify trends and escalations; support resolution of recurrent issues to prevent pause in revenue generating campaigns promotions platform availability and other activity impactful to strategy and execution of DCXM capabilities.
8. Lead and issue informed stakeholder responses on behalf of DCXM Leadership and teammates on prioritized and significant topics and as otherwise deemed appropriate.
9. Lead and advise direct reports and the greater DCXM team to ensure unified interpretation and consideration for consistent deliverable regulatory outputs.
10. Advise and challenge stakeholders regarding new changed or discontinued business activity to drive transparency accuracy of testing/assessments and to assist in weighing needs for completion of risk program requirements internal resolutions or escalation to appropriate risk channels for vetting or approvals where warranted.
11. Develop and maintain collaborative positive working partnerships across division leadership and teams risk advisors legal compliance audit and other partners using clear communication a riskbased approach and project management skills. Key activities include rallying all vested stakeholders as needed for clear understanding of objectives alignment on risk impacts identification of redundancy to fulfill related requests troubleshooting etc. with commitment to ensuring all stakeholders objectives can be met within reason or to full satisfaction. Ability to present difficult topics challenges and pivot to alternate solutions and methods to achieve goals
12. Support all risk management program requirements from the RMO to ensure consistency in execution documentation and supplemental training for DCXM teammates where needed.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelors degree in Marketing Business Administration Finance or related field
2. 10 years experience in risk management or related field
3. In depth knowledge of key risk disciplines and regulations in the banking industry
4. Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed.
5. Sound and comprehensive understanding of business and organizational strategies and processes
6. Extensive knowledge of business and organizational strategies and management objectives
7. Ability to lead large projects of significant complexity and notable risk exposure
8. Ability to influence others at senior levels to adopt new perspective

Preferred Qualifications:
1. MBA or advanced degree
2. Professional certification or license
3. Experience in the financial services industry and related division