Customer Service Coordinator
Customer Service Coordinator
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Job Description
Position Summary:
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests coordinate outside repairs plan and manage the shop work plan.
Click below to see what makes Penske great!
Major Responsibilities:
Develop daily and weekly workforce plans by factoring customer needs estimated unscheduled repairs available parts technician skill sets and work hours to maximize customer service and productivity.
Communicate with customers as needed for maintenance updates including changes to schedule or work billing concerns or to resolve service issues.
Assure that all Penske Rental units are maintained and prepared for customers
Ensure parts are available for scheduled work
Hold vendors accountable for quality and adherence to schedule for outside work
Provide customer service assuring customers are satisfied and will return for additional business.
Maintain shop productivity by optimizing the work plan
Coordinate with district billing clerks as necessary
Other projects and tasks as assigned by supervisor
Why is Penske for you
We take pride in offering a competitive wage and great benefits.
This position at this location offers shift differentials that will vary based on second shift (starting after 11am) or third shift (starting after 9pm) and weekend work.
Penske offers several training and development opportunities so you can grow your career!
Qualifications
Regular predictable full attendance is an essential function of the job
Willingness to travel as necessary work the required schedule work at the specific location required complete Penske employment application submit to a background investigation (to include past employment education and criminal history) and drug screening are required.
Required Experience:
IC
Employment Type
Full-Time
